Role & responsibilities

Responsibilities Front Office & Travel Desk

- Greet and manage visitors, guests and clients with hospitality-grade courtesy, including VIP handling protocols
- Answer, screen and direct phone calls; manage the front desk communication log
- Coordinate meeting room bookings, guest refreshments and visitor logistics
- Liaise with facility, housekeeping and vendor teams to maintain a well-presented front office
- Maintain visitor registers, access passes and front office MIS/records
- Handle courier, dispatch and basic administrative documentation
- Manage end-to-end employee travel bookings — flights, trains, hotels and ground transport — for domestic and international travel
- Liaise with travel agencies, airlines and hotel vendors to negotiate rates and resolve booking issues
- Coordinate visa documentation and travel insurance where applicable
- Maintain travel MIS — bookings, costs, vendor performance — and reconcile travel invoices against company travel policy
- Ensure adherence to the corporate travel policy and flag deviations/approvals needed
- Handle last-minute changes, cancellations and emergency travel rebooking




- Maintain relationships with 2–3 empaneled travel vendors and periodically review rates/SLAs

Qualifications

- Proficiency in phone etiquette, guest handling and front office software/tools
- Working knowledge of travel booking platforms/GDS tools and corporate travel vendor coordination
- 3–5 years of experience in a front office or guest relations role, preferably within hospitality, with exposure to travel desk/travel coordination work
- Solid customer service orientation with demonstrated composure under pressure
- Excellent verbal and written communication skills
- Ability to multitask across guest-facing and back-office coordination work, especially during urgent travel changes
- Working knowledge of MS Office, front office/visitor management software, and travel booking tools

Education: Graduate or Diploma in Hospitality Management, Administration, or Business Management
Experience: 3–5 years in front office, guest relations, or travel desk coordination (hospitality or corporate travel background preferred)

📌 Front Office Executive (Kolkata)
🏢 Profound Human Resource Development Advisors
📍 Kolkata