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Job Description

- Requires full proficiency in a range of assignments gained through training and considerable experience. Provides solutions to problems in situations that are atypical or infrequently occurring. Takes a broad perspective to problems and spots recent, less obvious solutions. Identifies key issues and patterns from partial/conflicting data. Works with limited supervision and often helps less experienced colleagues
- Provides comprehensive customer service support to external stakeholders, including shippers, recipients, and third parties. Ensures positive customer relations and the fair resolution of inquiries, exceptions, complaints, and claims in accordance with consumer laws. Offers customer service support through various channels such as calls, emails, SMS, and chats. Processes back-office activities and monitors the resolution process of customer cases. Documents incoming information regarding customer concerns and conducts thorough investigations until the case is resolved.



Manages or performs inside UPS and partner operations to deliver on performance and quality Key Performance Indicators. Develops organization-wide initiatives to proactively inform and educate customers. Formulates improvement plans based on customer survey feedback.
- Career Track Description: Provides administrative or technical support to ensure effective on-going operations. Applies knowledge of established processes and procedures to execute with excellence.
- Career Level Description: Requires full proficiency in a range of assignments gained through training and considerable experience. Provides solutions to problems in situations that are atypical or infrequently occurring. Takes a broad perspective to problems and spots new, less obvious solutions. Identifies key issues and patterns from partial/conflicting data. Works with limited supervision and often helps less experienced colleagues

Employee Type

Permanent

📌 GBS Sr Customer Service Representative (Mumbai)
🏢 UPS Supply Chain Solutions (UPS
📍 Mumbai