Role & responsibilities

Manhattan Active WMS Support

- Provide Level 2 support for Manhattan Active WMS incidents, service requests, and user access management.
- Troubleshoot issues across receiving, inventory, replenishment, picking, packing, and shipping operations.
- Monitor and support WMS integrations, interfaces, and warehouse process functionality.
- Escalate complex issues to Level 3/4 support teams and vendors as needed.
- Document incidents, root causes, workarounds, and enhancement requirements.
- Support software releases, testing, validation, and change implementations.
- Collaborate with business users, operations teams, project teams, and external vendors.

Application & IT Support

- Manage incidents and service requests via ServiceNow, Microsoft Teams, phone, and email.
- Prioritize issues according to business impact and SLA requirements.
- Participate in major incident management, root cause analysis, and problem management activities.
- Develop and maintain knowledge articles, SOPs, and support documentation.
- Work closely with Infrastructure, Security, Network, and Application teams.
- Contribute to service improvement initiatives and operational reporting

Key Skills & Competencies

- Manhattan Active WMS or equivalent Warehouse Management System (WMS)
- Warehouse and logistics process knowledge
- Incident and service request management
- ServiceNow or similar ITSM platform
- Microsoft Windows and Microsoft 365




- User access and permission management
- Troubleshooting and root cause analysis
- Strong stakeholder communication skills
- Fluent English communication

Nice-to-Have Skills

- Basic SQL knowledge
- Log analysis and troubleshooting
- API, system integration, and interface support experience
- RF scanners, printers, handheld devices, and warehouse hardware support
- German language proficiency
- Exposure to release management and testing activities

Key Competencies

- Analytical thinking and problem-solving
- Customer-focused approach
- Ability to work under pressure in a 24x7 operational environment
- Solid prioritization and multitasking capability
- Team collaboration and independent working style
- Attention to detail and process discipline
- Continuous improvement mindset

Qualifications

- Bachelor's degree in Information Technology, Computer Science, Business Information Systems, or a related discipline preferred.

Experience

- 3+ years of experience in:
- WMS/Application Support
- Key User or Super User roles
- IT Service Desk / Application Support environments
- Experience supporting logistics, warehousing, or supply chain operations preferred.
- Prior Level 1 or Level 2 support experience is advantageous.
- Candidates with strong warehouse operations knowledge and technical aptitude will also be considered

📌 WMS Manhattan Support (Bengaluru)
🏢 GXO Logistics
📍 Bengaluru