Shift timings and working days :- 24/7 Support, Rotational (day and Night Shift), 6 days
Communication:- Good comm skills
No of positions - 5
Job Description and scope of services :
- Rack door open with no keys inside Racks and Temperature Monitoring
- Rebooting or power cycling of equipment
- Inventory management (update on Portal with correct data)
- Reset frozen remote session
- Support requests to check physical network connectivity
- Plug in to a console port for remote management by customer
- Support requests to check the physical LED/ other indicators on the servers & devices. Send information to respective device owner & follow-up till get resolution.
- Issuing gate pass to the vendors and escorting vendors to the cage.
- Maintaining record of Inward and outward materials and informing the asset team and respective teams as per defined process.
- Getting involved in BOM verification and helping vendors for mounting the devices.
Ensure the BOM verification reports in sent to all concerned and maintained with DC team.
- Raise calls with DC Service providers for any DC facilities related issues.
- Getting the cabling done in DC as requested from respective vendors along with cabling vendor.
- Ensuring Data center hygiene is maintained.
- Updating of rack diagram and updating and maintaining asset inventory.
- Reviewing of IMF for any recent device movement into the data center.
- Undertaking escalations to respective teams in case of any DC related issues
- Logging calls in case of any amber LED indication on any of the devices in the data center and involving concerned team.
- Maintaining cabling details
- Update/Manage inventory, power & data circuits in Promethean / Similar portal.
- Follow Incident/Change/Problem management process
- Follow up with DC Service providers for cross-connect extension from MMR to DC Cages
- Follow Do & Don’t defined by during working hours at DC locations
- Punching of PO & update devices in SMART / Similar tool
📌 Server Support Engineer (Mumbai)
🏢 Advance Career Solutions
📍 Mumbai
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