Experience Level: 5 to 8 Years

Employment Type: Full-time

Shift: 247 rotational shift support, including night shifts and on-call support as required

Education: BE/B.Tech/MCA degree in Computer Science, IT, or related field.

Overview

We are seeking a skilled and proactive L2 Support Engineer with 5 to 8 years of experience to join our production support team. In this role, you will be responsible for maintaining, troubleshooting, and ensuring the high availability of our modern production applications.

The ideal candidate possesses a robust full-stack technical background, combining Angular frontend knowledge with robust Core Java, Spring Boot, and Microservices backend expertise. You will act as a critical technical bridge, utilizing advanced SQL skills to diagnose database issues and leveraging deep API knowledge to assist cross-functional teams with seamless application integrations.

Key Responsibilities

- The candidate will continuously oversee system health to proactively detect, diagnose, and resolve high-severity production incidents while maintaining peak application uptime.
- They will leverage a solid understanding of distributed microservices architectures to isolate faults and trace data flows across decoupled systems. By applying deep engineering insight,



they will trace application workflows and debug issues seamlessly across the Angular frontend, Java backend, and middleware integrations.
- The engineer is expected to author, analyse, and tune complex SQL queries to investigate data anomalies and resolve performance bottlenecks within intricate database schemas.
- Under pressure, they must evaluate multi-application failures swiftly, perform deep-dive Root Cause Analysis (RCA), and deploy workarounds or fixes to minimize downtime.
- Managing tasks effectively by shifting focus across diverse application portfolios and environments without compromising troubleshooting quality or speed is critical.
- Additionally, they will partner closely with DevOps, Infrastructure, and Development teams to facilitate smooth deployments, streamline release management, and maintain transparent business communication. The role requires identifying, logging, and escalating critical software defects discovered in UAT or production environments directly to engineering teams for remediation.
- Finally, they will guide external teams and end-users through complex application integration challenges, delivering clear technical guidance and timely resolutions.

📌 Application Support Engineer (Navi Mumbai)
🏢 Reserve Bank Information Technology
📍 Navi Mumbai