Maiz Hospitality Private Limited

Job Description: Shift Manager (QSR)

Company: Maiz hospitality private limited
Brands: Maiz Mexican Kitchen & Harvest Salad Co.
Department: Restaurant Operations
Location: Mumbai / Pune / Thane, Maharashtra
Designation: Shift Manager (SM)

Job Summary

We are looking for a responsible and customer-focused Shift Manager to oversee daily restaurant operations, manage team performance, maintain food safety standards, and ensure excellent customer service while achieving business targets.

Key Responsibilities

- Manage daily restaurant operations during the assigned shift.
- Supervise, guide, and motivate crew members to ensure smooth operations.
- Ensure timely order preparation, accuracy, and quality standards.
- Maintain food safety, hygiene, and cleanliness as per company policies.
- Monitor sales, average order value (AOV), food cost, wastage, and labour productivity.
- Manage inventory, stock availability, receiving, and storage.
- Handle customer complaints and ensure customer satisfaction.
- Monitor attendance, shift allocation, and team productivity.
- Ensure compliance with SOPs, operational checklists, and company policies.
- Prepare shift reports and maintain operational records.
- Support training and development of current and existing team members.
- Coordinate with the Restaurant Manager to achieve sales and operational targets.
- Handle cash transactions, digital payments, and POS operations accurately.
- Maintain sanitation standards, including cleaning counters, tables, and kitchen areas.




- Support inventory restocking, deliveries, and restaurant opening and closing activities.
- Coordinate with team members to ensure fast and efficient service during peak hours.

Eligibility Criteria

- Qualification: Minimum 12th pass; graduation preferred.
- Experience: 1-3 years of experience in QSR or food service operations, preferably in a supervisory role.
- Experience with brands such as McDonalds, Dominos, Pizza Hut, or similar QSR chains is preferred.
- Good communication, leadership, and problem-solving skills.
- Knowledge of food safety, inventory management, and restaurant operations.
- Willingness to work rotational shifts, weekends, and holidays.

Key Skills

- Team handling and leadership
- Customer service and complaint resolution
- Sales and KPI management
- Inventory and wastage control
- Food safety and hygiene
- Cash handling and POS operations
- Shift planning and execution
- Problem-solving and decision-making

Benefits

- Accommodation provided, as applicable.
- Three-time meals provided, as applicable.
- 10-hour shift.
- Overtime paid separately on an hourly basis.
- Compulsory weekly off.
- Career growth opportunities within the organisation.

What We Offer

- Opportunity to grow with a developing QSR brand.
- Hands-on exposure to restaurant operations and team leadership.
- Career development opportunities.
- Compensation as per experience and company policy.

Interested candidates can call: (phone hidden).

Perks and benefits

Free meal, Free Accommodation

📌 Shift Manager (Mumbai)
🏢 Maiz Mexican Kitchen
📍 Mumbai