Company: Avani Venture & Developer Limited
Industry: Real Estate
Location: Pitampura, New Delhi
Job Responsibilities / KRAs
- Handle inbound and outbound calls related to real estate projects, site visits, bookings, payments, and possession.
- Address customer queries and provide accurate information about projects and services.
- Maintain and update customer details, follow-ups, and call records in CRM tools.
- Conduct call audits and ensure call quality as per company standards.
- Handle customer complaints and escalations and coordinate with Sales, Accounts, Legal, and Site teams for resolution.
- Support sales team through follow-ups and customer engagement.
- Ensure high customer satisfaction and timely closure of issues.
Skills & Experience Required
- Graduate in any discipline.
- 1 to 5 years of experience in Customer Support / CRM.
- Prior experience in real estate industry.
- Valuable communication and convincing skills.
- Experience in call audits and escalation handling.
- Working knowledge of CRM tools.
if interested call or whats app this number on (phone hidden)
📌 Telecallers - Real Estate (New Delhi)
🏢 Aaraaysa Investments Delhi
📍 New Delhi
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