Required Skills & Experience

7+ years experience with ServiceNow HRSD implementations with multiple end-to-end implementations under their belt

Strong understanding of how ServiceNow HRSD and ITSM coexist within the same ServiceNow setting

ServiceNow architecture experience, including reviewing designs and ensuring what is architected is implemented correctly

Ability to perform hands-on Business Analyst work, in addition to architecture support including documentation and requirements/process work

Ability to independently review and validate an implementation partners work products, including architectural diagrams

Experience working within established enterprise architecture, security, and ServiceNow standards

Nice to Have Skills & Experience

Experience migrating legacy documents/content into ServiceNow

Oracle IPM migration experience

Experience overseeing or providing technical governance for a large ServiceNow HRSD implementation partner

Job Description

This person will serve as the client-side ServiceNow HRSD expert, while also supporting the implementation partner.



They’ll ensure the HR Case Management/HRSD solution being designed is actually implemented according to the agreed architecture and integrates appropriately with the existing ITSM environment. In addition to architecture oversight, they’ll stay hands-on with BA and documentation work, review partner deliverables, and support the migration of documents from the legacy Oracle IPM platform into ServiceNow.

Responsibilities:

Provide architectural oversight for the ServiceNow HRSD implementation

Ensure HRSD fits appropriately alongside the existing ServiceNow ITSM module and security framework

Review implementation partner designs, architectural diagrams, documentation, and other work products

Validate that the solution being implemented aligns with approved architecture and ServiceNow standards

Perform Business Analyst work, including requirements, process, and project documentation

Work independently with the implementation partner and internal stakeholders to identify and resolve design/integration issues

Support migration of documents from the legacy Oracle IPM environment into ServiceNow

Remain engaged across both the HRSD implementation and subsequent document migration effort

📌 ServiceNow HRSD Architect (Hyderabad)
🏢 Insight Global
📍 Hyderabad