04 Nov
|
Carnation Infotech
|
Hyderabad
04 Nov
Carnation Infotech
Hyderabad
NOW Assist Architect
Role Summary: Responsible for delivery of NOW Assist Architect capabilities within the Diageo NOW Assist transformation program.
Key Responsibilities
- Lead overall NOW Assist and Virtual Agent solution architecture
- Define use case design standards, governance and delivery roadmap
- Work with customer stakeholders to translate business requirements into ServiceNow Al capabilities
- Drive architecture for GenAI, NLU, Al Search, Virtual Agent and Integrations
- Review solution design, security, scalability and platform best practices
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Required Skills & Experience
12+ years ServiceNow experience
- Hands-on NOW Assist, Virtual Agent, ITSM Pro Plus, Al capabilities
- Solid enterprise architecture and stakeholder management skills
Experience leading large ServiceNow transformation programs
📌 ServiceNow - IT Service Management. (Hyderabad)
🏢 Carnation Infotech
📍 Hyderabad