ServiceNow - IT Service Management. (Hyderabad)

ServiceNow - IT Service Management. (Hyderabad)

04 Nov
|
Carnation Infotech
|
Hyderabad

04 Nov

Carnation Infotech

Hyderabad

NOW Assist Architect

Role Summary: Responsible for delivery of NOW Assist Architect capabilities within the Diageo NOW Assist transformation program.

Key Responsibilities

- Lead overall NOW Assist and Virtual Agent solution architecture
- Define use case design standards, governance and delivery roadmap
- Work with customer stakeholders to translate business requirements into ServiceNow Al capabilities
- Drive architecture for GenAI, NLU, Al Search, Virtual Agent and Integrations
- Review solution design, security, scalability and platform best practices

I

Required Skills & Experience

12+ years ServiceNow experience

- Hands-on NOW Assist, Virtual Agent, ITSM Pro Plus, Al capabilities
- Solid enterprise architecture and stakeholder management skills

Experience leading large ServiceNow transformation programs

📌 ServiceNow - IT Service Management. (Hyderabad)
🏢 Carnation Infotech
📍 Hyderabad

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