Job Title: Virtual Assistant

Location: India

Workplace Type: Remote

Job Summary

The future is bright for the Porch Group, and we d love for you to be a part of it as a Virtual Assistant.

The job consists of fielding incoming calls, texts, and emails for the companies your team is responsible for supporting. Multiple times a day, you will be answering client questions, providing price quotes, and selling customers on why they should book a home inspection with your company. Remember, you are the front desk. Our inspection companies rely on their ACC team to book appointments and keep their calendars busy. Multiple times a day, you will schedule home inspection appointments by collecting and entering specific details into our booking software, responding to general office correspondences (email, text, voicemail), and providing a excellent customer experience.

At ACC, we don t sugar coat it, the job is challenging due to our high standards of quality and the many details involved in effectively serving our customers. However, we invest heavily in each team member and do everything we can to ensure each individual can thrive and succeed in their position - that is why our average tenure is over Six years, a statistic we are proud of and hope to continue to extend.

What You Will Bring as Virtual Assistant

- 4 years in Customer Service roles
- 2 years in Executive Assistant (or equivalent) roles
- 2 years in Remote positions
- Strong communication and language skills: English speaking is a must.
- Ability to accurately enter notes, data, and client information and navigate websites and standard software applications.
- Strong digital communication skills (email, chat, text, etc.)




- Must be able to demonstrate the ability to multitask across multiple systems, customer scenarios, and communication channels
- We love bilingual team members, but we also need them to have clear and effective communication in our clients native tongue.
- Must be detail-oriented, accurate, and committed to following defined processes (we call them our SOP or Standard Operating Procedures).
- Must be able to demonstrate good judgment and decision-making abilities when there isn t a clear answer - we want you to feel empowered!
- Strong computer skills: You will be on a computer for your entire shift.
- Strong digital communication skills (email, chat, text, etc)
- Must be able to demonstrate the ability to multitask across multiple systems, customer scenarios, and communication channels.
- During the first 2 months (training period).
- This role requires full and ongoing overlap with Porchs U.S. CDT business hours during training (7:00 PM IST - 3:00 AM IST). A Night Shift Allowance is applicable for this position in line with company policy.
- Post-training (regular shift): Following the training period, this role requires full and ongoing overlap with Porchs U.S. CDT business hours (9:30 PM IST - 5:30 AM IST). A Night Shift Allowance is applicable for this position in line with company policy.

Workspace: A quiet space to work, an internet connection of at least 30 Mbps download | 10 Mbps upload

Disclaimer: This job posting and Location has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 Virtual Assistant (India)
🏢 Porch
📍 India