We are looking for customer-focused and communication-oriented Arabic Language Experts to manage customer interactions and provide assistance to Arabic-speaking customers. The role involves handling customer queries, service requests, complaints, order-related enquiries, feedback, and after-sales support. The candidate will be responsible for understanding customer concerns, providing appropriate solutions, coordinating with relevant internal teams, and ensuring timely resolution of customer issues while maintaining a high standard of customer satisfaction.

Key Responsibilities:

- Assist Arabic-speaking customers with queries related to products, services, orders, installations, warranties, and after-sales support.

- Understand customer requirements and provide accurate information and appropriate solutions.

- Address customer concerns, complaints, and service-related requests professionally.

- Register, document, track, and follow up on customer complaints and service requests.

- Coordinate with internal departments such as Sales, Operations, Service, Logistics, and Technical Support to ensure timely resolution of customer issues.





- Provide regular updates to customers regarding their service requests and complaints.

- Maintain accurate records of customer interactions, queries, and resolutions in CRM tools.

- Ensure a positive customer experience through effective communication and timely assistance.

- Adhere to company policies, customer service guidelines, and defined quality standards.

Required Skills:

- Fluency in Arabic (spoken and written) is mandatory.

- Positive command of English and Hindi for internal coordination.

- Excellent verbal and written communication skills.

- Strong customer-handling and problem-solving abilities.

- Good listening and interpersonal skills.

- Ability to handle difficult or dissatisfied customers professionally.

- Strong coordination and follow-up skills.

- Basic computer knowledge and proficiency in MS Office/CRM tools.

- Ability to accurately document customer interactions.

- Strong attention to detail and time-management skills.

- Ability to work independently as well as in a team.

- Customer-oriented approach with a positive attitude.

📌 Arabic Language Expert (Noida)
🏢 Vcare Call Centers India Private
📍 Noida