Role & responsibilities:

- Lead, Mentor and guide a team of application support engineers, providing technical expertise and fostering a cooperative environment to ensure optimal system performance and uptime

- Oversee the monitoring, troubleshooting, and maintenance of critical backend applications and infrastructure
- Develop and implement proactive support strategies to minimize system downtime and improve overall application performance
- Interact with stakeholders to understand operational requirements, analyze impact of changes, and execute improvements

- Plan & execute extensive load testing for services to ensure system reliability under various conditions
- Create and maintain runbooks, standard operating procedures (SOPs), and knowledge base articles for the support team

- Analyze existing systems to identify improvements & performance / maintenance issues

- Implement and manage monitoring and alerting systems to ensure early detection of potential issues
- Coordinate with development teams to resolve complex application issues and contribute to the improvement of application stability
- Oversee incident management processes, ensuring timely resolution of critical issues and proper escalation procedures
- Prepare growth plans for the team and help them achieve their professional development goals
- Provide regular feedback and performance evaluations for the team

Preferred candidate profile:-

- 8-10 years of hands-on experience in Application Support or DevOps roles
- Linux Shell Scripting: Experience in troubleshooting issues on Linux environment. Proficient in writing and debugging shell scripts for automation and system management
- Kubernetes: Deep experience in managing and scaling Kubernetes clusters and deployments.





Experience in checking pod logs, number of nodes running, checking configurations etc.

- AWS Cloud: Extensive knowledge of AWS services and architecture, including troubleshooting logs with CloudWatch
- Terraform: Skilled in using Terraform for infrastructure as code, managing and provisioning cloud resources
- Redis: Experience with Redis database management, optimization, and troubleshooting
- Oracle PL/SQL: Strong expertise in Oracle PL/SQL for database querying, performance tuning, and data management in support contexts
- CI/CD Tools: Hands-on experience with GitLab Runner, Argo CD, and other CI/CD tools for managing deployment processes and troubleshooting pipeline issues
- API Gateway: Familiarity with configuring and managing API Gateways for secure API access and traffic management
- ServiceNow/Similar tool with ITIL Framework: Practical experience with ServiceNow for incident management, problem management, and service request handling
- Dynatrace/Any other APM tool: Experience with Dynatrace for application performance monitoring, root cause analysis, and troubleshooting
- Grafana: Proficiency in using Grafana for creating dashboards, visualizing performance metrics, and setting up alerts
- Elasticsearch/Kibana: Knowledge of Elasticsearch for log analysis, searching, and creating visualizations in Kibana for operational insight
- Deep understanding of incident management processes and best practices in a highly available environment
- Proven experience in leading and managing support teams, providing technical guidance and mentorship
- Strong problem-solving skills and ability to work under pressure in a fast-paced environment
- Bachelor of Engineering (B.E) or Master's degree in Computer Science / Information Technology or equivalent experience

📌 Application Support Lead (Mumbai)
🏢 HDFC Securities
📍 Mumbai