Role & responsibilities

- Relevant IT experience of 4-6 years in BMC Remedy (9.x) development and BMC Helix Setup and Admin

- Must have skills- Remedy and ITSM development, ARS, CMDB, ADDM, SQL Server 2014

- Development experience in ITSM modules like change incident problem, work order, SRM, SLM

- Good to have hands on atrium core, comprehensive experience on Action request system

- Added advantage to have C#, Asp.net, Powershell skills

- Experience in Production Support (L2 support) and enhancement

- Good to have ITIL certification

- Strong in OOPS concept, designing and providing technical solutions

- Should be able to take ownership of solution provided and deliver it

- Should be able to gather requirements from customer and deliver independently

- Excellent communication skills both written and verbal

- Onboard Users on Remedy / Helix

- Migrate from Remedy (on-prem) to Helix (SaaS)

- Address Remedy / Helix Support Issues in a timely and effective manner

- Proactively identify problem areas and suggest solutions

- Troubleshoot bugs in custom development

- Assist with innovative solutions to solve Business Problems using Remedy / Helix

- Build a stronger team with your presence

📌 Application Service Manager - BMC Remedy (Bengaluru)
🏢 Zensar
📍 Bengaluru