Roles and Responsibilities

- Handle customer queries via phone calls, emails, and chats to resolve their concerns in a timely and professional manner.

- Identify potential fraudulent activities by analyzing customer behavior patterns and reporting suspicious cases to the concerned authorities.

- Provide excellent customer support services to customers through various communication channels (phone, email, chat).

- Collaborate with internal teams to investigate complex issues related to fraud prevention and risk management.

- Maintain accurate records of all interactions with customers using CRM software.

Desired Candidate Profile

- 1-6 years of experience in a similar role within an international BPO environment.

- Solid understanding of blended processes for handling customer inquiries.

- Excellent communication skills for effective interaction with customers over phone calls, emails, or chats.

- Ability to work on night shifts (UK time zone) from Monday to Friday.

- Joining bonus of 5.6 LPA will be provided upon successful completion of probation period.
- Schedule for an interview

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📌 Fraud Analyst , UK Shift , Voice Process, Salary 5.6 + joining bonus (Bengaluru)
🏢 Ignites Human Capital
📍 Bengaluru