Roles and Responsibilities

- Handle customer queries via chat, email, and non-voice processes to resolve issues related to fraud.

- Provide excellent customer support by responding promptly to customers' concerns and addressing their needs.

- Identify potential fraudulent activities and escalate them to the relevant authorities for further investigation.

- Collaborate with internal teams to resolve complex cases involving multiple departments.

- Maintain accurate records of all interactions with customers using our CRM system.

Desired Candidate Profile

- 1-6 years of experience in handling international chats or similar roles (chat process).

- Solid communication skills in English language (written & spoken).

- Ability to work on a rotational shift schedule including evenings from Monday to Friday (UK time zone).

- Proficiency in email processing, email support, and non-voice processes.

- Joining bonus of 5.6 LPA will be provided upon successful completion of probation period.
- - Schedule for an interview

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📌 Fraud Analyst , UK Shift , Chat Process, Salary 5.6 + joining bonus (Bengaluru)
🏢 Ignites Human Capital
📍 Bengaluru