Your Role and Responsibilities:

As a Procurement Operations Specialist, you will provide support for procurement applications and processes, as well as accounts payable help requests. This role serves as a single point of contact for global procurement professionals and suppliers, ensuring the procurement organization and client organization are well supported.

Your Primary Responsibilities Will Include:

- Provide Call Center Support: Respond to incoming calls and emails, providing high-quality support and resolving client queries related to procurement tools and processes. Effectively receive and document explicit and accurate help requests from IBM internal clients and suppliers.
- Resolve System Queries: Utilize problem-solving skills to determine the root cause of system issues and provide solutions or escalate to Level 2 contact as needed. Gather relevant problem information and generate problem reports.
- Maintain Accurate Records: Create a call log for every help request, ensuring accurate contact information is obtained and problems/questions are accurately documented.
- Consult Knowledge Database: Effectively consult the knowledge database for guidance in responding to client's questions and utilize knowledge of supported procurement applications.
- Provide Regular Feedback: Offer regular updates to clients on the status of their tickets, ensuring timely resolution and follow-up.

Required Education:

Bachelor's Degree

Preferred Education:





Bachelor's Degree

Required Technical and Professional Expertise:

- Exposure to Procurement Tools: Familiarity with IBM procurement tools and processes, including procurement applications and accounts payable systems.
- Experience Working with Call Centers: Exposure to call center operations, including professional call handling skills and providing high-quality support to clients.
- Basic Understanding of Problem-Solving: Experience with problem determination and resolution, including gathering relevant problem information and escalating issues as needed.
- Data Entry and Record-Keeping: Experience maintaining accurate records, including creating call logs and documenting client interactions.
- Familiarity with Knowledge Databases: Exposure to utilizing knowledge databases for guidance in responding to client queries and resolving issues.

Preferred Technical and Professional Experience:

- Designated Language Skills: Proficiency in additional languages may be beneficial for effective communication with global clients and suppliers.
- Software Specific Skills: Familiarity with software applications such as Excel may be useful in data analysis and record-keeping.
- Coaching and Client Requirements: Knowledge of internal clients' requirements and coaching skills may be advantageous in providing tailored support and guidance.

Years of Experience:1 - 3

📌 Procurement Professional (Bengaluru)
🏢 IBM
📍 Bengaluru