Role Summary

We are looking for a customer-obsessed and articulate Customer Care Executive to join our global support team. In this role, you will handle inbound calls from our international customer base, providing prompt, empathetic, and effective resolutions to their queries and technical issues.

Since this is a 100% remote (Work From Home) role operating during US/International Night Shifts, we require self-motivated professionals with exceptional spoken and written English skills, a quiet home workspace, and reliable high-speed internet.

Key Responsibilities

- Outbound Call Support: Manage outbound voice calls to international B2B customers, resolving inquiries, troubleshooting issues, and delivering exceptional customer experiences.
- Problem Resolution: Analyze customer needs, diagnose issues accurately, and provide first-contact resolution (FCR) adhering to company service-level agreements (SLAs).
- Clear Documentation: Accurately document customer interactions, case details, and resolution steps in the CRM database during and after each call.
- Escalation Management: Identify and escalate complex customer concerns or recurring technical issues to tier-2 support or team leads when appropriate.
- Adherence to Quality & Compliance: Maintain strict compliance with quality guidelines, security standards, call etiquette, and operational procedures.

Required Qualifications & Skills: Work-Life Balance:



Complete Work-From-Home convenience (no daily commute).
- Exceptional English Communication: Flawless spoken and written English, neutral/explicit accent, excellent active listening skills, and professional email etiquette.
- Customer Empathy: Ability to remain calm, professional, and empathetic when assisting dissatisfied or angry customers.

1. Experience & Technical Knowledge

- Experience: 1 to 6 years of proven experience handling outbound voice calls in an International BPO / Call Center / Customer Support environment.
- Basic Tech Aptitude: Familiarity with CRM systems (e.g., Salesforce, Zendesk, Freshdesk), ticketing tools, and basic computer troubleshooting.

1. Work From Home Requirements

- Shift Commitment: 100% flexibility to work full-time night shifts (US Eastern/Pacific time zones) on a rotational or fixed basis.
- Dedicated Workspace: A dedicated, quiet, distraction-free room at home with zero background noise.
- Internet Connection: High-speed broadband/fiber connection (Minimum 50 Mbps) with a stable power backup (UPS/Inverter).

What We Offer
- Work-Life Balance: Complete Work From Home convenience (no daily commute).
- Allowances & Perks: Attractive night shift allowances which is 500/- per shift, apart form Salary.
- Career Growth: Fast-track internal promotion paths into Quality Analysis (QA), Team Leading (TL), Training, or Workforce Management (WFM).

📌 Analyst - Voice Process (Night Shift, Work From Home) (Chennai)
🏢 Aniaaz Consulting
📍 Chennai