Key Responsibilities • Target Achievement: Meet monthly EMI recovery and bucket-wise (NPA/overdue) collection targets. • Team Supervision: Monitor and guide tele-calling and field collection agents to maximize recovery rates. • Operations Management: Oversee daily local recovery workflows and assign accounts to agent portfolios. • Compliance & Ethics: Ensure all collection activities strictly follow RBI guidelines and fair practice codes. • Performance Tracking: Analyze team productivity, review collection reports, and implement corrective strategies. • Escalation Handling: Resolve critical or high-risk customer defaults through direct field visits when necessary.