Presales Senior Solution Architect ServiceNow

Location: Remote

Shift: 2 PM 11 PM

Job Description

We are looking for a Presales Senior Solution Architect with solid Enterprise Service Management (ESM) expertise to lead end-to-end solutioning, estimation, pricing, proposals, and customer presentations for ServiceNow and Atlassian solutions.

Key Responsibilities

- Lead requirement discovery, solution design, effort estimation, pricing, and proposal development.
- Prepare and respond to RFIs, RFPs, BAFOs, and Statements of Work (SOWs).
- Conduct discovery workshops, product demos, and solution presentations, including CXO-level discussions.
- Develop delivery models for implementations, migrations, assessments, and managed services.
- Collaborate with sales, delivery, and platform partners on licensing, solutioning, and deal closure.
- Support solution defence, customer negotiations, and handover to delivery teams.

Required Skills





- Strong presales and solutioning experience in IT / Enterprise Service Management.
- Strong functional knowledge of ServiceNow ITSM and at least two additional workflows such as ITOM, ITAM, HRSD, IRM, CSM, or Security Operations.
- Working knowledge of Atlassian Jira Service Management and Confluence.
- Experience in effort estimation, resource planning, pricing, proposal writing, and SOW preparation.
- Understanding of ServiceNow licensing, integrations, automation, platform governance, and GenAI/Agentic AI capabilities.
- Excellent communication, presentation, stakeholder management, and solution defence skills.
- ITIL 4 Foundation certification is mandatory.

Good to Have

- ServiceNow CSA/CIS certifications.
- SIAM or advanced ITIL certifications.
- Atlassian certifications and exposure to Agile, Design Thinking, or TOGAF.
- Experience in BFSI, Retail, or Healthcare & Life Sciences.

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