Role Summary
Independently execute and support complex ITAM and ServiceNow activities, troubleshoot issues, maintain data quality, produce reports, and guide junior team members within a defined workstream.
Must-Have Skills
- Practical experience in at least one relevant workstream: ServiceNow administration, CMDB, HAM, or SAM.
- Ability to independently manage assigned tasks, investigate discrepancies, and resolve routine-to-complex issues.
- Strong data validation, reconciliation, reporting, documentation, and stakeholder coordination skills.
- Understanding of process controls, audit evidence, service quality, and SLA expectations.
- Ability to explain personal hands-on contributions, tools used, problems resolved, and outcomes achieved.
Hands-on / Practical Experience
- ServiceNow: configuring modules, workflows, ACLs, Business Rules, Client Scripts, forms, or basic integrations according to role focus.
- CMDB: maintaining CI records, reviewing relationships, resolving duplicates, supporting identification/reconciliation, and producing health reports.
- HAM:
tracking hardware assets from receipt to retirement, updating asset records, coordinating tagging, reconciling inventories, and supporting audits.
- SAM: maintaining software inventory and entitlements, reconciling deployments to licences, supporting true-ups, reviewing contract details, and preparing compliance reports.
- Analysing data quality issues, documenting root causes, coordinating corrections, and tracking issues to closure.
- Preparing operational reports and supporting governance meetings or audit requests.
Positive-to-Have Skills
- ServiceNow HAM Pro, SAM Pro, CMDB Health, Discovery, Flow Designer, or IntegrationHub.
- CSDM and CI relationship knowledge.
- Software licensing exposure for Microsoft, Oracle, Adobe, or other enterprise publishers.
- ITIL Foundation or ServiceNow CSA/CAD certification.
- Experience supporting global teams, client stakeholders, or managed-service delivery.
📌 ITAM/Servicenow (Bengaluru)
🏢 PwC
📍 Bengaluru