Walk in interview for the position of Services Desk Engineer

Qualification: Any Graduate

Interview Date:: 2 Nov 26 to 4 Nov 26

Opening::2

Time: 10.00 AM to 04.00 PM

Monthly CTC :: 15000/- to 20000/-(As per Experience)

Experience: 2 to 6 Yrs

Job Location: Mumbai (Thane- Manpada)

Interview Venue:

Team Computers Pvt Ltd

Warehouse No. C1 & C2, Khewra Circle, Kothari Compound, 27 Acres,
Manpada, Thane (West), Maharashtra 400607
Landmark: Behind D Mart / Bombay Irani Caf

JD as follows

- Receiving and logging incidents.
- Categorizing and prioritizing incidents.
- Facilitating communication between different teams.
- Monitoring the progress of incident resolution.
- Verifying the resolution of incidents with end-users.
- Ensuring incidents are closed properly.




- Creating and maintaining knowledge articles based on incident resolution.
- Conducting regular reviews of incident management processes.
- Assisting in the development of incident response plans.
- Ensuring compliance with Service Level Agreements (SLAs).
- Deep knowledge of ITIL service management frameworks (ITIL v3 or v4 certification preferred
- Experience in IT Operations, Service Desk, or Systems Engineering
- P1, P2,P3,P4 Request.
- Incident VS service request

If you are interested in this opening please send your updated resume with following details on [email protected]

Experience

Current CTC

Expected CTC

Notice Period

📌 Walk in interview For the position of Service Desk Engineer (Thane)
🏢 Team Computers
📍 Thane