Operations Manager - The Vanda Hotel

Position: Operations Manager

Location: The Vanda Hotel

Reporting To: General Manager

Experience Required: 7-10 Years in the Hospitality Industry

Salary Package: 75,000 - 80,000 per month

Employment Type: Full time

About the Role

The Vanda Hotel is seeking a dynamic and experienced Operations Manager to oversee the day-to-day hotel operations, ensure exceptional guest experiences, optimize operational efficiency, and support business growth. The incumbent will work closely with the General Manager and lead all operational departments to maintain high standards of service, profitability, and compliance.

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Key Responsibilities

Hotel Operations Management

- Oversee daily operations of all hotel departments including Front Office, Housekeeping, Food & Beverage, Maintenance, Security, and Guest Relations.
- Ensure smooth functioning of hotel operations while maintaining service excellence.
- Monitor occupancy levels, guest satisfaction scores, and operational performance.

Guest Experience & Service Quality

- Ensure superior guest service standards and prompt resolution of guest complaints.
- Develop and implement service improvement initiatives.
- Maintain high hospitality standards aligned with the hotel's brand image.

Team Leadership & People Management

- Supervise, mentor, and motivate department heads and operational staff.
- Conduct regular staff meetings, training sessions, and performance reviews.
- Ensure adequate staffing and efficient workforce utilization.

Financial & Business Performance

- Assist the General Manager in achieving revenue and profitability targets.
- Monitor departmental budgets, operational costs, and inventory controls.




- Identify opportunities for cost optimization and revenue enhancement.

Compliance & Safety

Ensure compliance with hotel policies, statutory regulations, health & safety standards, and hospitality industry guidelines.

- Conduct regular inspections and audits of hotel facilities and operations.
- Maintain proper documentation and operational records.

Vendor & Facility Management

- Coordinate with vendors, contractors, and service providers.
- Ensure proper maintenance of hotel infrastructure and equipment.
- Monitor procurement activities and stock management.

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Required Qualifications & Skills

Education

- Bachelor's Degree in Hotel Management, Hospitality Management, Tourism Management, or a related field.
- Professional hospitality certifications will be an added advantage.

Experience

- Minimum 7-10 years of experience in the hospitality industry.
- At least 3-5 years in a managerial or operational leadership role within hotels, resorts, or hospitality establishments.

Skills & Competencies

- Strong leadership and team management abilities.
- Excellent communication and interpersonal skills.
- Sound knowledge of hotel operations and hospitality standards.
- Strong problem-solving and decision-making skills.
- Financial acumen and budget management expertise.
- Proficiency in hotel management systems and MS Office.
- Ability to work under pressure and manage multiple responsibilities effectively.

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Key Performance Indicators (KPIs)

- Guest Satisfaction Scores
- Occupancy and Revenue Performance
- Service Quality Standards
- Cost Control and Budget Adherence
- Employee Productivity and Retention
- Compliance and Safety Standards

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Compensation & Benefits

- Monthly Salary: 75,000 - 80,000

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