Senior Systems Analyst (Dynamics 365 & Business Central)

Location: Bangalore (Work from office)

Experience: 5+ years

CTC: INR 15 18 LPA

Shift Timing: 9:30 AM to 6:30 PM (IST)

Role Purpose

The Senior Systems Analyst is responsible for the design, support, and continuous improvement of enterprise business systems, with a focus on Microsoft Dynamics 365 and Microsoft Business Central.

The role ensures that business processes, workflows, and data integrations operate effectively, supporting commercial operations, financial processes, and decision-making through robust system design and reporting.

Reporting Line

Reports to: Head of IT Operations & Business Systems

Scope of Responsibility

- Operational and functional support of Dynamics 365 and Business Central
- Design and optimisation of workflows and business processes
- Development of reporting solutions using Power BI and SQL
- Support for finance, commercial, and operational teams
- Collaboration with IT and business stakeholders

Key Responsibilities

1. Dynamics 365 & Business Central Systems

- Support and enhance Dynamics 365 and Business Central platforms
- Analyse business requirements and translate into system solutions
- Ensure system integrity, performance, and usability
- Support upgrades, configurations, and enhancements

2. Workflow & Process Optimisation

- Design, implement, and optimise workflows across systems
- Identify inefficiencies and recommend improvements




- Ensure alignment between business processes and system capabilities
- Support automation initiatives

3. Data, Reporting & Analytics

- Develop and maintain Power BI dashboards and reports
- Write and optimise SQL queries for data extraction and analysis
- Ensure data accuracy and consistency across systems
- Provide insights to support business decision-making

4. Integration & Data Integrity

- Support integrations between Dynamics 365, Business Central, and other systems
- Monitor and resolve data flow issues
- Ensure consistency and integrity of data across platforms

5. Support & Issue Resolution

- Act as escalation point for complex system issues
- Troubleshoot and resolve functional and technical problems
- Work closely with IT teams and vendors

6. Projects & Change Delivery

- Participate in and deliver system-related projects
- Support system changes and enhancements
- Ensure solutions are tested and documented

Skills & Experience

- Robust experience with Microsoft Dynamics 365 and Business Central
- Experience with Power BI for reporting and dashboards
- Strong SQL skills for data analysis and reporting
- Experience designing and managing workflows
- Understanding of finance and business processes
- Strong analytical and problem-solving skills
- Experience working with integrated business systemsRole & responsibilities

Preferred candidate profile

📌 Senior Systems Analyst (Dynamics 365 & Business Central) (Bengaluru)
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📍 Bengaluru