Awareness of basic operational metrics and verbiage to handle Day to day operational activity
• Responsible for Managing a Team set the standards to ensure that Client service levels are delivered effectively
• Coordinate with various departments and ensure faster resolutions
• Engaging the team and driving towards a high sense of satisfaction
• Give timely feedback to the team with a view towards improving Operational and individual efficiency
• maintaining the data Inbound / Back office & Escalation received by customers
• Ensuring maximum productivity
• Client interaction as and when required; incorporate feedback into the system.
• Provide inputs to the quality and training teams on various aspects for process improvement
• Drive towards high satisfied customers
Preferred candidate profile
Tele Collection, Dialer Knowledge, DRA (Optional)
📌 Team Leader-Tele Collection (Bengaluru)
🏢 Digitide Solutions
📍 Bengaluru
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