Job Title – CX Solution Architect -Healthcare– AGM/AVP

Work Location – Gurugram

Work Model – Work from office

Candidate Industry: BPO / KPO / GBS / GCC / GSS / Captive Shared Services

Shift: Flexible with shifts as per business requirement

Candidate Expectations & Responsibilities This pivotal role will act as a Subject Matter Expert for our Healthcare vertical and lead all presales and solution pursuits, both reactive and proactive, as lead architect. The candidate will lead global Healthcare pursuits and would be responsible for end-to-end solution strategies and lead all client engagements.

The candidate will help design go-to market strategy (tailored for specific client needs as requirements. Robust with assessing as-is and re-imagined to be processes, assessing ROI (for various transformation interventions) including fundamentals of contact center operations The candidate should be capable of leading conversations with senior stakeholders, translating business problems into solution constructs, and supporting growth through proactive propositions and RFP/RFQ responses.

Qualification 17+ years in BPO Industry with at least 10+ Years in Healthcare delivery and or in solutions

Lead solution design, approach, strategy across proactive and reactive deals or opportunities for healthcare.

Bachelor's or master’s in business administration Strong understanding of healthcare offerings across techno-functional areas in contact centre environment, with over7+ years in BPO Industry with at least 10+ Years in Healthcare delivery and or in solutions.





Must have exposure of US Healthcare Payor and Provider side of business (Payor side experience is must)

Preferred Professional With Healthcare Industry Certification. Hands-on experience in solutioning, presales, proposals, client presentations, deal shaping, operating model design and business case development.

Preferred certifications or formal learning in CX, contact center operations, CRM, service design, Lean Six Sigma, digital transformation, cloud, automation, or AI-led customer operations.

The Responsibilities & Duties This pivotal role will act as a Subject matter expert for our Healthcare vertical and lead all presales and solution pursuits (reactive and proactive) for our Healthcare Vertical as lead Architect.

The ideal candidate must possess a strong domain, technical and financial acumen and a deep understanding of the Healthcare contact centre landscape, candidate who has been hands-on and has demonstrated in past such attributes.

The candidate will lead global Healthcare pursuits and would be responsible for end-to-end solution strategies and lead all client engagements.

The candidate will help design go-to market strategy (tailored for specific client needs as requirements.

Strong with assessing as-is and re-imagined to be processes, assessing ROI (for various transformation interventions) including fundamentals of contact centre operations..

Key Skills Mandatory : CX solutions, Healthcare Solutions, CX Solutions architect, solutioning, presales, RFI, RFQ, RFX, Payor, CX Solutioning

Good to have : Lean Six Sigma, CX related Certifications.

📌 AGM/AVP - CX Solution Architect -Healthcare- Gurugram - GO/JC/4938/2026
🏢 Golden Opportunities
📍 Gurugram