Job highlights

- Good to Have. AI development tools,Kafka,SNS / SQS,CloudWatch,Splunk,Terraform,CloudFormation,AWS certifications,and large-scale cloud or contact center transformation experience. . Disclaimer: This job posting has been aggregated from external source
- Required Skills Experience
- Contribute to AI-enabled customer experience capabilities,including intelligent routing and automation.

Job Summary

Location: Hyderabad, India

Experience: 14+ Years

Role Overview: We are looking for experienced Agile Software Engineer to design, develop, and support scalable cloud-based contact center solutions. The role focuses on Amazon Connect, AWS services, CI/CD automation, omnichannel customer experiences, and AI-enabled contact center capabilities.

Key Responsibilities

- Develop and maintain Amazon Connect solutions using Contact Flow Designer, AWS Lambda, and DynamoDB.
- Build IVR/contact flows, routing logic, telephony integrations, and voice, chat, and email capabilities.
- Support contact center migration and modernization initiatives.
- Design integrations between contact center platforms and enterprise systems.
- Develop APIs, microservices, and serverless solutions using AWS services.
- Apply AI tools to improve development productivity, testing, refactoring, and documentation.
- Contribute to AI-enabled customer experience capabilities,



including intelligent routing and automation.
- Collaborate with Product Owners and Agile teams to refine user stories and deliver production-ready software.
- Develop automated unit and integration tests, conduct code reviews, and troubleshoot production issues.

Required Skills Experience

- 14+ years of overall software engineering experience.
- Hands-on experience with Amazon Connect or similar CCaaS platforms such as Genesys Cloud, NICE, or Five9.
- Knowledge of IVR/contact flows, routing logic, telephony integrations, and omnichannel customer experience solutions.
- Experience with AWS IAM, Lambda, API Gateway, DynamoDB, S3, and RDS.
- Experience with Jenkins, AWS CodePipeline, Git, and CI/CD automation.
- Familiarity with Agile methodologies, including Scrum or Kanban, and tools such as Jira or Rally.
- Strong analytical, problem-solving, communication, and collaboration skills.

Positive to Have

AI development tools, Kafka, SNS/SQS, CloudWatch, Splunk, Terraform, CloudFormation, AWS certifications, and large-scale cloud or contact center transformation experience. Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 Agile Software Engineer - Contact Center (Amazon Connect) (Hyderabad)
🏢 D4 Insight
📍 Hyderabad