About University of the People University of the People (UoPeople) is the world's first non-profit, tuition-free, accredited online university dedicated to opening access to higher education globally. We serve students from over 200 countries and territories, including refugees, displaced persons, and individuals facing financial, geographic, or political barriers to education. Our mission is to make quality higher education accessible to all qualified students.

Position Overview: As an Admissions Advisor, you will support people who are applying to study at University of the People. You will answer questions, guide applicants through the next steps, and help them complete the admissions process. You'll combine excellent customer service with persuasive communication to help applicants feel supported, informed, and motivated to pursue their educational goals at UoPeople.

Most of your work will be through email and live chat. You will also send follow-up emails to applicants who are stuck or need help moving forward.

This is a full-time temporary role for 6 months. Extensions (if any) depend on business needs and performance.

This role requires consistent attendance and adherence to shift timings because applicant support is time sensitive.

What You'll Do • Respond to applicant inquiries via email and live chat within defined service level agreements (SLAs)

- Meet daily interaction benchmarks for chats and emails handled, as well as assigned goals and KPIs
- Guide applicants through the complete admissions process, from application creation to enrolment
- Provide support on application steps, document submissions, transfer credits, English proficiency requirements, and financial aid options
- Build rapport with applicants using empathy and solution-oriented service to encourage application completion




- Maintain accurate applicant records in the CRM system according to admissions policies
- Collaborate with internal teams and escalate issues through proper coordination channels
- Contribute feedback for process improvements to enhance applicant experience
- Meet quality metrics and customer satisfaction (CSAT) targets What Success Looks Like
- You respond on time and do not leave applicant messages unanswered.
- Your emails and chats are clear, professional, accurate, and empathetic.
- You help applicants move forward and reduce confusion or delays.
- Your system notes are clean and complete so others can understand the case quickly. Work Schedule
- This role runs in shifts to support applicants across time zones.
- You should be comfortable working rotational shifts, which will include evening shifts depending on business needs.
- Strong attendance and being on time for your shift is essential.

Requirements • Education: Bachelor's degree (required)

- Language: Solid English writing skills - Ability to write clear, professional emails without using AI writing tools.
- Availability: Must be open to working rotational shifts (day & evening shifts)

• Technical: Proficiency with CRM systems and live chat platforms. Comfortable using computers, email systems, and chat tools.

Key Competencies

- Excellent written and verbal communication skills
- Ability to build relationships and persuade with empathy
- Strong time management and organizational skills
- Problem-solving mindset with sound decision-making abilities
- Service-oriented approach with results-driven focus
- Adaptability to process updates and changing priorities
- Attention to detail for maintaining accurate CRM data
- KPI-focused with commitment to meeting performance targets

Job Type: Contractual / Temporary Pay: ₹18,000.00 per month

Work Location: Hybrid remote in Mysuru, Karnataka

📌 Admissions Advisor (Mysuru)
🏢 University of the People
📍 Mysuru