Job Summary:

We are seeking an experienced Accounts Receivable (AR) and Collections professional with a strong background in receivables management, customer collections, dispute resolution, and process automation initiatives. The ideal candidate should possess excellent stakeholder management skills, analytical capabilities, and hands-on experience in driving automation and continuous process improvements within the Order-to-Cash (O2C) cycle.

Key Responsibilities:

Accounts Receivable Management

- Manage end-to-end Accounts Receivable processes including invoicing, cash application, account reconciliation, and collections.

- Monitor customer accounts to ensure timely receipt of payments and reduce overdue balances.

- Analyze aging reports and identify potential collection risks.

- Drive reduction of delinquent accounts and improve Days Sales Outstanding (DSO).

- Coordinate with customers and internal teams to resolve billing disputes and payment issues.

Collections &

- Customer Management

- Execute collection strategies to achieve collection targets and improve cash flow.

- Engage with customers through calls, emails, and meetings for overdue payment recovery.

- Maintain skilled relationships with key customers and stakeholders.

- Escalate critical collection issues appropriately and ensure timely resolution.

- Negotiate payment plans when required and monitor adherence.

Process Improvement &

- Automation

- Identify opportunities for automation within Accounts Receivable and Collections processes.

- Participate in digital transformation and process improvement projects.

- Collaborate with Finance, IT, and Operations teams to implement automation solutions using tools such as Power Automate, Power BI, Copilot, or similar platforms.

- Develop dashboards and reports for performance tracking and management insights.

- Standardize processes and drive operational efficiency through automation initiatives.

Reporting &

- Analytics

- Prepare and present AR, Collection, and Cash Flow reports to management.

- Track KPIs such as:





- DSO (Days Sales Outstanding)

- Collection Effectiveness Index (CEI)

- Aging Analysis

- Cash Collection Forecast

- Dispute Resolution Metrics

- Provide data-driven recommendations to improve collection performance.

Compliance &

- Controls

- Ensure adherence to company policies, SOX/internal controls, and accounting standards.

- Support internal and external audits related to Accounts Receivable processes.

- Maintain accurate documentation and audit trails.

Required Qualifications:

- Bachelor's Degree in Commerce, Finance, Accounting, Business Administration, or related field.

- Minimum 5 years of experience in Accounts Receivable and Collections.

- Solid understanding of Order-to-Cash (O2C) processes.

- Experience in managing customer portfolios and collection targets.

- Advanced Microsoft Excel skills.

- Experience with ERP systems such as, Oracle, Microsoft Dynamics, or similar.

Preferred Qualifications:

- Experience in finance process automation projects.

- Working knowledge of Power Automate, Power BI, Copilot, or similar platforms, automation/reporting tools.

- Lean Six Sigma, Automation, or Process Improvement certification would be an added advantage.

- Knowledge of Shared Services or Global Business Services (GBS) environments.

Key Skills:

- Accounts Receivable Management

- Collections &
- Cash Flow Management

- Aging Analysis &

- Reconciliations

- Customer Relationship Management

- Dispute Resolution

- Process Automation

- Power Automate / Copilot

- Power BI &

- Reporting

- Oracle ERP / Fusion

- Data Analysis

- Stakeholder Management

- Continuous Improvement

Competencies:

- Strong analytical and problem-solving skills.

- Excellent communication and negotiation abilities.

- Ability to manage multiple priorities and meet deadlines.

- Proactive mindset with focus on automation and process optimization.

- Strong attention to detail and customer-centric approach.

This role is ideal for finance professionals looking to combine Accounts Receivable expertise, Collections management, and Digital Automation capabilities to drive operational excellence and business performance.

📌 Accounts Receivable & Collections Specialist (Mumbai)
🏢 Crisil
📍 Mumbai