Role & responsibilities

Customer Billing & Invoicing

- Process customer invoices, credit notes and debit notes accurately and within agreed timelines.
- Ensure completeness and accuracy of billing-related transactions.
- Support customer master data maintenance and validation activities.

1. Cash Application & Receipts Management

• Record and apply customer payments accurately against open invoices.
- Investigate and resolve unapplied payments, unidentified receipts and allocation discrepancies.
- Coordinate with banks, treasury teams and business stakeholders for payment reconciliation.

1. Collections & Follow-Up

• Conduct collection activities through calls, emails and customer interactions.
- Track overdue receivables and follow up on outstanding balances.
- Support dunning and escalation processes in accordance with company policies.
- Maintain collection logs and ensure timely resolution of payment delays.

1. Account Reconciliations & Query Resolution

• Perform customer account reconciliations and resolve balance discrepancies.
- Investigate billing, payment and deduction-related issues.
- Coordinate with Sales, Customer Service, Commercial and Finance teams for dispute resolution.

1. Customer Credit Management

• Support customer onboarding activities including customer master creation and maintenance.




- Perform credit-related checks and maintain customer records in accordance with company policies.
- Assist in preparing credit exposure, overdue, and customer risk reports.
- Monitor blocked orders, credit limit utilization, and aged receivables for assigned customers.
- Coordinate with Sales, Commercial, and Finance teams for timely resolution of credit-

related issues.
- Escalate exceptions and potential credit risks to appropriate stakeholders.

1. Period-End Close Activities

• Support month-end, quarter-end and year-end AR closing activities.
- Prepare AR schedules, aging reports and reconciliation statements.
- Ensure timely completion of close activities as per reporting timelines.

1. Compliance & Internal Controls

• Adhere to company policies, accounting guidelines and standard operating procedures.
- Maintain audit-ready documentation and support internal and external audits.
- Ensure compliance with internal controls and governance requirements.

1. Process Improvement & Automation

• Identify recurring issues and process improvement opportunities.
- Support automation and digitization initiatives within AR operations.
- Contribute to standardization and continuous improvement programs across Shared

Services.

📌 Accounts Receivable Associate (Kolkata)
🏢 Deepali Agrawal
📍 Kolkata