Company:

Mahindra & Mahindra Ltd Responsibilities & Key Deliverables A. Customer Centric Role Quality Product installa on Tractor Service within Timeline & Quality . Resolving Customer grievances ( Workshop , Toll free, Social Media & Legal cases) Product complaints resolu on with feedback to Plant HO. thru Field Technical reports. Ensure Reten on of Customers – Under warranty as well as Post warranty. Conduc ng field service ac vi es for customers. Ensure CSI amongst top in the industry. Warranty control, audit & dispute handling. Reduce vehicle down me & improve work quality. B. Managerial Role- Ensure Dealership is Profitable & Sustainable Meet Organisa onal service Business targets like Spares , Lubes, accessories… etc. Capability building of dealers Manpower on technical skill and system & processes. Ensures Customer sa sfac on among Sales & Dealers to support the func on .



Inclusion of Channels to propagate business at Dealership level as well as Organization Preferred Industries Automobile Tractor Education Qualification Diploma in Engineering; Bachelor of Engineering; Diploma in Engineering in Mechanical; Diploma in Engineering in Automobile; Diploma in Engineering in Agriculture; Bachelor of Engineering in Mechanical; Bachelor of Engineering in Automobile; Bachelor of Engineering in Agriculture General Experience 4-7 years of Experience Critical Experience System Generated Core Skills Communication Skills Customer Sensitivity Consumer Focus Customer Relationship Management (CRM)Customer Support Manpower Management Dealer Relationship Management Negotiation Training & Development Revenue GenerationSAPService Planning Service Readiness Assessment Team Building Territory Coverage Optimization Warranty Management Designing Customer Experience Service Orientation Capability Building Service Quality Service Management System Generated Secondary Skills

📌 Assistant Area Manager - Customer Care (India)
🏢 Mahindra Rise
📍 India