Job Summary

The Senior Software Engineer - Service Now AI, Otto & Automation is responsible for implementing and expanding Service Now AI and automation capabilities, including Otto, Now Assist, Virtual Agent, AI Agents, and intelligent workflow automation. This role partners with business stakeholders to drive innovation, improve employee experiences, and accelerate enterprise productivity.

Key Responsibilities

· Lead implementation of Service Now AI and automation capabilities including Otto, Now Assist, Virtual Agent, Predictive Intelligence, and AI Agents.

· Design intelligent workflows and AI-powered employee experiences.

· Identify automation opportunities across IT, HR, and enterprise services.

· Provide technical leadership and mentoring for Service Now development teams.

· Partner with stakeholders to define AI use cases, business value, and adoption strategies.

· Ensure AI solutions comply with governance, security, and responsible AI practices.

· Support platform upgrades and adoption of new Service Now AI capabilities.

· Drive continuous improvement and innovation across the Service Now platform.

Required Qualifications

· 6+ years of Service Now development and platform experience.





· Experience implementing Service Now AI, Virtual Agent, Now Assist, Otto, MCP Server and automation capabilities.

· Strong Service Now development skills including Java Script, Glide API, Flow Designer, and Integration Hub.

· Experience leading technical initiatives and delivering enterprise-scale solutions.

· Robust communication and stakeholder management skills.

Preferred Qualifications

· Service Now certifications including CSA and CAD/CSI.

· Experience with Generative AI, Agentic AI and conversational AI technologies.

· Experience implementing enterprise automation programs.

· Knowledge of AI governance, security, AI Control tower and adoption frameworks.

Our Values

If you want to know the heart of a company, take a look at their values. Ours unite us. They are what drive our success – and the success of our customers. Does your heart beat like ours? Find out here: Core Values

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

📌 Senior Software Engineer - ServiceNow AI, Otto & Automation (India)
🏢 Blue Yonder
📍 India