Company

RNTBCI PL

Job Description

- Responsible for meeting agreed Service Level Agreements (SLA) on Turn Around Time (TAT), Productivity and Accuracy

- Responsible for setting targets to the team members each day/week/month

- Complete the daily,weeklyand monthly deliverables and check list

- Develop back up plan and focus on cross training the team

- Conduct regularlyTeam huddle and cascade information to team on anyprocess orgeneral updates

- Ensure to provide regular ARreports to Internal (Renault Group- Reporting Mangers + Leadership team) and External Stakeholders

- Ensure weekly review of process and create action plan to improve the process especially in below areas

Make Zero defectsProcess

Increase collections and minimize unapplied cash Improve cash application

Reduce/Eliminateunidentified cash

Establish/Improve the governance with billing team to sort out the issues raised by customers

Sub-ledger reconciliations

Reduce Provision forBad-debts

Support customers by proposing policies or procedures to improve process

Review process controls regularly and update controls to secure process

- Handle internal escalation as well as escalation from other stakeholders - FirstPoint of contact for customers for escalations and service deliverables

- Handle Governance calls for review of performance, flag issues and share feedback

- Responsible for Induction and training plan for new joiners in process

- Timely SOPs review and ensureupdationofany changes. Ensure updatedtrackers are updated on real time basis

- Quality check on sampling basis for accuracy and process deviation

- Identifyand implement process improvement ideas

- Work under pressure,



managing absenteeism,attritionand people issues

- Responsible for performance management and appraisals of the team for about15-20associates

- Handle team issues such as leave and attendance management

- People responsibilities include:

- Counsel and mentor team membersand direct reportees

- Manage performance through coaching and regular feedback

- Identifytraining needs / gaps and coach team members and nominate for trainings to sharpen the skills

- Conduct one on one meeting with each team member at regular intervals

- Ensure the career development plan for each team member is adhered to

Job Family

Finance & Control

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📌 Assistant Manager (Chennai)
🏢 Renaultgroup
📍 Chennai