Equifax is seeking creative, high-energy and driven software engineers with hands-on development skills to work on a variety of meaningful projects. Our software engineering positions provide you the opportunity to join a team of talented engineers working with leading-edge technology. You are ideal for this position if you are a forward-thinking, committed, and enthusiastic software engineer who is passionate about technology.

What You'll Do

- Rotational 24/7 Coverage: Provide dedicated hands-on support and incident response in a 24/7 rotational shift environment (including night shifts, weekends, and on-call rotations).
- Incident Management & Triage: Investigate, debug, and resolve Tier 2/Tier 3 technical issues, production tickets, and application anomalies reported in Jira/ServiceNow to ensure strict SLA compliance.
- Monitoring & System Health: Continuously monitor microservices, system integration flows, and Linux server environments to proactively identify performance bottlenecks and system failures.
- Root Cause Analysis (RCA): Perform deep-dive log analysis and post-incident root cause investigations for complex outages, driving permanent resolution items across engineering teams.
- Environment & Deployment Maintenance: Execute standard operational tasks including environment configuration changes, system updates, application deployments, file backups, and routine health checks.
- Escalation & Collaboration: Serve as the primary operational liaison to core development teams—escalating unresolvable software defects while driving cross-team action items to completion.
- Runbooks & Documentation:



Create and update technical documentation, system runbooks, and SOPs to streamline incident resolution and team onboarding.

What Experience You Need

- Bachelor's degree or equivalent experience
- Minimum 2 to 5 years of experience IT support
- 2+ years experience working with Linux scripting, troubleshooting, resolving issues within SLA.
- 2+ years of experience with cloud-based solutions such as AWS, Azure, or Google Cloud Platform.Customer service oriented with positive problem solving attitude
- 2+ years experience with software testing, performance, and quality engineering techniques and strategies

What Could Set You Apart

- Linux/Unix Systems Expertise: Strong hands-on experience navigating Linux/Unix environments, conducting log analysis, managing file permissions/processes, and utilizing system diagnostic tools.
- Scripting & Automation: Proficiency in shell scripting (Bash, Python) for log parsing, task automation, and routine operational maintenance.
- Database & Querying: Working knowledge of SQL queries to inspect backend data, verify data integrity, and diagnose database performance issues during incidents.
- Java & Code Inspection: Practical experience reading, understanding, and tracing Java applications to debug stack traces, identify logic issues, and isolate backend bugs during production incidents.Troubleshooting & Debugging: Strong analytical skills to trace errors across distributed systems, RESTful APIs, microservices, and network connections.
- Communication: Clear technical communication skills to relay system updates, incident reports, and feature demos to internal stakeholders.

📌 Software Engineer II (Thiruvananthapuram)
🏢 Equifax
📍 Thiruvananthapuram