When we hand a new workflow over to a client, their staff keep asking questions for weeks. Why was my request sent back? Who approves this? Where did the report go?
The Customer Support Associate answers those questions, solves the simple ones and passes the rest to the right consultant with the details already collected. Full-time and remote, anywhere in India.
Five things you'll do

- Reply to client users by email and chat
- Walk people through forms, approval steps and reports
- Log every question and spot the ones that keep coming back
- Send technical problems to a consultant with screenshots and the record involved
- Keep short how-to guides up to date for each client

Three things we need

- Some experience in customer service, a help desk or a contact centre (internships and part-time jobs count)
- Clear, friendly written English




- Microsoft 365 or Google Workspace

Also helps: Zendesk, Freshdesk or Jira Service Management.
The terms

- Full-time and remote, anywhere in India
- Shifts follow our clients' business hours and are agreed before you start
- Provident Fund contributions and gratuity as set by law
- Group health insurance for you and your family
- Paid leave and public holidays
- A laptop and a monthly internet allowance

Resolve Ops is an operations and technology consultancy in Chicago. We fix the request forms, approval routes, application connections and reports a business runs on.
Resolve Ops is an equal chance employer.
#LI-Remote

📌 Customer Support Associate (India)
🏢 ResolveOps
📍 India