Job Summary:
As a Full Stack & CI/CD Consultant within the S&C; GN Customer Service Analytics & Contact Center AI practice, you will be responsible for designing, building, and deploying scalable web applications and automated delivery pipelines that power enterprise Contact Center AI platform implementations.

Your typical day will involve developing frontend and backend application components, configuring CI/CD pipelines, integrating CCaaS platform connectors, and advising clients on deployment architecture, release strategy, and data pipeline design across all phases of delivery.

Roles & Responsibilities:

- Design and build scalable full stack applications using React/Angular/Vue/Next.js, Node.js/Python/Java/FastAPI, REST/GraphQL APIs, and SQL/NoSQL databases supporting Contact Center AI platform workflows and operational dashboards.
- Design, implement, and manage CI/CD pipelines using Git Hub Actions/Git Lab CI/Jenkins with zero-downtime releases, automated rollback, canary/blue-green deployments, Git Ops branching, and embedded SAST/DAST security controls.
- Configure and maintain CCaaS platform integrations across Genesys, Avaya, Amazon Connect, NICE,



and Five9 for real-time streaming and batch data ingestion.
- Build and manage data ingestion pipelines covering transcription, enrichment, scoring, normalization, PII detection and redaction, and compliance-aligned data retention workflows.
- Deploy and manage containerized application components using Kubernetes across AWS/Azure/GCP and on-premises environments with full-stack observability including metrics, log aggregation, anomaly detection, and incident alerting.
- Lead client-facing infrastructure and data discovery workshops; advise on deployment model selection, CI/CD strategy, and connector architecture prior to onboarding.
- Identify and mitigate implementation risks; develop phased delivery roadmaps aligned to client go-live timelines.
- Mentor analysts and junior developers; review technical deliverables across frontend, backend, and Dev Ops workstreams.
- Present architecture and delivery decisions to senior client stakeholders; maintain documentation for knowledge transfer and team continuity.

📌 I&P - GN - SONG - AI & Data - Service - Full Stack Engineering(Cloud) - Consultant (Bengaluru)
🏢 Accenture
📍 Bengaluru