Job Responsibilities / Expectations

Organization Structuring

 Manage manpower ratios and define career paths.

 Facilitate multiskilling, job rotation, and leadership development.

 Lead performance management and career planning initiatives.

 Drive organizational and individual G&O (Goals & Objectives) setting aligned to

business strategy.

 Lead performance management programs and initiatives.

 Conduct talent potential and criticality reviews; build skill repositories.

 Establish Reward & Recognition guidelines; ensure optimal utilization linked to

performance enhancement.

 Design and deploy incentive structures, performance- and retention-linked programs,

and career progression models.

 Collaborate with Business/Function Heads to execute HR business plans and embed

a performance-driven culture.

Audit and Compliance

 Support HR information security audits and DPA compliance aligned with ISO27001.

 Facilitate compliance with labour laws and coordinate inspections with external

authorities.

 Support BCP (Business Continuity Planning) and DR (Disaster Recovery) practices

from an HR standpoint.

Talent Engagement

 Develop, implement, and manage people policies and guidelines.

 Ensure an effective grievance redressal mechanism and report on its operational

efficiency.





 Conduct employee satisfaction surveys and drive action planning.

 Facilitate employee self-service tools.

 Collaborate with business, compliance, and legal teams on complex employee

issues.

 Lead employee retention initiatives and manage attrition.

 Drive employee engagement programs including fun activities, CSR events, and

cultural celebrations.

HR Review and Reporting

 Provide periodic business-level HR metric reporting (headcount, attrition analysis,

compensation variances, ESS scorecards, etc.).

 Report key HR metrics at the organizational/board level as required.

Participate in HR reviews with business leadership.

 Benchmark and implement HR best practices from the industry.

Minimum Qualifications

 MBA / PG Diploma in human Resources Management.

Desired Qualifications

 High technical competency (Compensation Management, Employee - Relations

Management)

 Proactive and sound level of business knowledge.

 Sound knowledge of human resources strategies & procedures

 Labor Law

 Payroll and Compliance

Pay: ₹1,000,000.00 - ₹1,500,000.00 per year

Application Question(s):

- Do you have experience in BPO Industry?

Work Location: In person

📌 HR Manager (India)
🏢 Hiring Mavericks
📍 India