Job Title – Guest Relations Executive (GRE)

Location: Nexus Whitefield, Bangalore

Reporting to: Center Manager

Experience: 1–3 Years

About Company

Launched in 2012, Funky Monkeys is India's premier indoor soft play center and birthday party venue for kids. With world-class play equipment, dedicated toddler and junior zones, fully equipped cafés, and party spaces across multiple locations, Funky Monkeys delivers hands-on discovery, unstructured "Free Play," and family entertainment adhering to top international safety and hygiene standards.

Brief About the Role

The Guest Relations Executive (GRE) is responsible for ensuring a seamless and enjoyable experience for every guest visiting Funky Monkeys. The role involves managing front desk operations, handling guest inquiries, processing payments, promoting the center's offerings, and coordinating birthday party bookings. The GRE will work closely with the Center Manager and the operations team to ensure smooth daily functioning, excellent customer service, and a welcoming environment for children and families.

Roles and Responsibilities

Daily Operations & Guest Experience

- Front Desk Management: Handle all reception desk operations, including guest inquiries, phone calls, walk-ins, and general information.
- Guest Relations: Welcome families, assist with queries, provide information about the play centre, and ensure a warm and friendly guest experience.
- POS & Billing: Operate the POS system, process admissions, manage billing, and collect payments accurately.
- Guest Information: Brief parents and guardians on rules of play, safety guidelines,



rate cards, membership packages, and available facilities.
- Guest Feedback: Attend to guest concerns, requests, and feedback, ensuring timely resolution and escalating matters to the Center Manager when required.

Birthday Parties & Sales

- Birthday Party Coordination: Handle birthday party inquiries and bookings, coordinate with the Center Manager and relevant staff, and assist in ensuring smooth party execution.
- Sales & Promotions: Proactively promote and sell birthday packages, memberships, gift vouchers, merchandise, and other offerings.
- Client Servicing: Assist clients with their birthday party requirements, provide package information, and ensure a smooth booking experience.
- School Group Coordination: Coordinate school group visits, respond to inquiries, and proactively reach out to schools to generate bookings.

Administrative & Operational Support

- Daily Reporting: Generate daily reports, maintain records, and update trackers as required.
- Cleanliness & Hygiene: Conduct regular cleanliness checks of the play center, maintain cleanliness checklists, and coordinate with housekeeping staff to ensure hygiene standards are maintained.
- Inventory Management:



Assist with monthly stock counts for merchandise, socks, and other supplies.
- Stationery & Supplies: Monitor stationery requirements and coordinate timely replenishment of supplies.
- Promotional Material: Ensure promotional materials, forms, rate cards, and disclaimers are updated and readily available.
- Operational Support: Assist the Center Manager with administrative and operational duties to ensure the smooth functioning of the center.

Must Have

· Education: Bachelor's degree in Hospitality, Business Administration, or a related field preferred.

· Experience: 1–3 years of experience in guest relations, customer service, hospitality, retail, or a similar role.

· Customer Focus: Excellent communication and interpersonal skills with a warm, energetic, and child-friendly personality.

· Sales Orientation: Ability to promote offerings, engage with customers, and contribute to sales targets.

· Organizational Skills: Strong coordination, multitasking, and administrative skills.

· Problem-Solving Skills: Ability to handle guest concerns calmly and professionally.

· Operational Readiness: Willingness to work weekends, public holidays, and peak holiday periods.

If this role excites you, Please share your resume at [email protected]

Job Type: Full time

Pay: ₹25,000.00 - ₹45,000.00 per month

Ability to commute/relocate:

- Whitefield, Bengaluru, Karnataka: Reliably commute or planning to relocate before starting work (Preferred)

Experience:

- Guest relations: 3 years (Required)

Work Location: In person

📌 Guest Relation Executive (India)
🏢 Funky Monkeys Play Centers
📍 India