Help Desk Job Role & responsibility.

The Help Desk is a central point of contact for residents, helping, information, and resolving issues related to apartment living. The Help Desk Officer plays a key role in ensuring residents have a smooth and pleasant living experience.

Reporting

The Help Desk Officer will report to the PROPERTY MANAGER on a regular basis regarding the status of complaints, feedback, and other matters.

Working Hours

>The Help Desk will operate from 9 AM to 6 PM, Sunday to Saturday.

> For emergencies after hours, a contact number for the on-duty

personnel/security will be provided.

Key Responsibilities

1. Resident Support: Provide timely and effective support to residents on various matters, including but not limited to:

> Maintenance requests (electrical, plumbing, carpentry, etc.)

> Queries about society rules, regulations, and policies

> Assistance with facilities like gym, pool, clubhouse, etc.

> Lost and found items

> General inquiries about the apartment complex

2. Complaint Handling: Receive, document, and escalate (if needed) complaints from residents regarding issues like:

>Noise disturbances

> Parking

> Security concerns

> Issues with service providers (like garbage collection, pest control)

> Follow up on the status of complaints and keep residents informed

3. Information Dissemination: Keep residents informed about:





> Important announcements (AGM/EGM meetings, maintenance schedules)

> Events and activities in the society (festivals, gatherings, community events)

> Changes in rules or policies

> Share information via notice boards, WhatsApp groups, or email as appropriate

4. Coordination with Maintenance Team: Act as a liaison between residents and the maintenance team for repair works, ensuring timely resolution of issues.

5. Record Keeping: Maintain logs of:

> Complaints received and actions taken

> Maintenance requests and their status

> Feedback from residents

> Any other relevant records for the smooth functioning of the help desk

6. Feedback Mechanism: Collect feedback from residents on services provided by the apartment society and suggest improvements to the management.

Skills and Attributes

> Valuable communication and interpersonal skills

> Basic problem-solving skills and ability to escalate issues when needed

> Familiarity with the apartment layout, facilities, and rules is a plus

> Patience and a resident-centric approach.

Pay: Up to ₹30,000.00 per month

Benefits:

- Paid time off

Ability to commute/relocate:

- Sarjapura, Bengaluru, Karnataka: Reliably commute or planning to relocate before starting work (Preferred)

Language:

- English and Kannada (Required)

Work Location: In person

📌 Helpdesk Executive- Real Estate (India)
🏢 JRC Projects
📍 India