JOB DESCRIPTION

Estate Manager – Premium Residential Property

Company: Melhor Group
Location: Anjuna, North Goa
Department: Estate Management / Operations
Reporting To: Managing Director / Management

1. Job Overview

We are looking for an experienced and professionally competent Estate Manager to take complete responsibility for the planning, operations, maintenance and overall management of our premium residential development.

The candidate will be responsible for ensuring that the entire residential property is properly planned, operationally ready, professionally maintained and efficiently managed.

The role will cover the complete property lifecycle, including pre-handover planning, apartment handover, infrastructure and facility management, resident relationship management, property maintenance and rental management.

The ideal candidate should have strong experience in managing premium residential complexes, luxury apartments, gated communities, serviced residences or hospitality properties.

2. Key Responsibilities

A. Residential Project Planning & Infrastructure Management

- Prepare a comprehensive operational master plan for the entire residential project.
- Identify and plan all essential infrastructure, facilities and service requirements.
- Review architectural, electrical, plumbing, MEP and other project drawings from an operational perspective.
- Plan security arrangements, CCTV surveillance, access control and centralized control rooms.
- Plan basement and external parking management.
- Ensure proper provisions for housekeeping, maintenance rooms, staff facilities and storage areas.
- Plan swimming pool, gymnasium, gardens, recreational areas and other common facilities.
- Coordinate with architects, contractors, consultants and project teams to address operational requirements.
- Identify infrastructure gaps and ensure necessary provisions are incorporated before project completion.

B. Pre-Handover & Possession Management

- Develop a comprehensive apartment-wise handover process.
- Prepare standard inspection and snagging checklists.
- Coordinate with construction and technical teams for rectification of pending work.
- Inspect apartments, common areas, electrical installations, plumbing, fittings and fixtures.
- Verify the functionality of lifts, generators, fire safety systems, CCTV, intercom and other facilities.
- Prepare apartment-wise inventory and asset records.
- Establish key handover, access control and owner onboarding procedures.
- Ensure apartments and common areas are fully operational and ready before possession.
- Coordinate with CRM, accounts and legal teams wherever required.

C. Property Maintenance & Facility Management

- Establish a comprehensive property maintenance and facility management system.
- Develop daily, weekly, monthly and annual maintenance schedules.
- Manage housekeeping, security, technical maintenance and landscaping teams.
- Supervise all common-area maintenance activities.
- Ensure proper functioning of lifts, generators, pumps, electrical systems, water supply, drainage and STP.
- Coordinate annual maintenance contracts (AMCs) and third-party service providers.




- Monitor preventive and corrective maintenance.
- Maintain records of equipment, machinery, assets and maintenance history.
- Establish complaint registration and resolution mechanisms.
- Monitor electricity, water and other utility consumption.
- Prepare annual maintenance budgets and control operating expenses.
- Ensure compliance with applicable safety and statutory requirements.

D. Resident & Owner Relationship Management

- Act as the primary point of contact for residents and apartment owners regarding operational matters.
- Establish resident communication and complaint management systems.
- Manage move-in and move-out procedures.
- Ensure timely resolution of maintenance requests and complaints.
- Develop resident guidelines, property rules and standard operating procedures.
- Manage visitor access and common-area usage.
- Maintain apartment-wise owner and resident records.
- Ensure a high standard of service and professionalism.

E. Rental & Property Management

- Develop and implement a structured rental management programme for participating apartment owners.
- Establish rental management procedures, commercial models and owner agreements in coordination with management.
- Manage property listings on Airbnb, Booking.com and other relevant platforms.
- Develop pricing strategies based on seasonality, demand and occupancy.
- Manage bookings, reservations, guest communication and check-in/check-out procedures.
- Supervise guest housekeeping, linen management and apartment readiness.
- Coordinate guest services and hospitality requirements.
- Monitor occupancy, average daily rates and rental revenue.
- Prepare apartment-wise rental statements and owner settlements.
- Monitor rental expenses, platform commissions and operating costs.
- Ensure apartments are maintained to appropriate hospitality standards.
- Develop strategies to improve occupancy, guest satisfaction and rental profitability.

F. Manpower & Vendor Management

- Identify manpower requirements for the entire property.
- Recruit, train and supervise housekeeping, security, maintenance and hospitality staff.
- Establish staff roles, responsibilities and reporting structures.
- Prepare duty rosters and monitor staff performance.
- Identify, appoint and negotiate with maintenance contractors and service providers.
- Monitor vendor performance and ensure service quality.
- Maintain contracts, service records and renewal schedules.

G. Budgeting & Management Reporting

- Prepare initial operational setup budgets.
- Develop annual maintenance and operating expenditure budgets.
- Prepare rental management revenue and expense projections.
- Monitor actual expenses against approved budgets.
- Implement cost-control measures.
- Maintain accurate operational and financial records.




- Submit monthly reports to management covering maintenance, expenses, manpower, complaints, occupancy and rental revenue.

3. Qualifications & Experience

- Graduate in Hospitality Management, Hotel Management, Facility Management, Real Estate Management or a related discipline.
- Minimum 5–10 years of relevant experience in estate management, luxury hospitality, residential property management or facility management.
- Experience in managing premium residential properties, luxury apartments, villas, gated communities or serviced apartments.
- Practical knowledge of building maintenance, MEP systems, security and housekeeping operations.
- Experience in property handovers and establishing maintenance systems.
- Understanding of short-term rental operations and hospitality management.
- Experience in vendor management, manpower supervision and budgeting.

4. Required Skills & Competencies

- Excellent planning, organization and execution capabilities.
- Strong leadership and team management skills.
- Ability to independently develop operational systems and SOPs.
- Good technical understanding of residential infrastructure.
- Strong vendor negotiation and cost-control abilities.
- Excellent communication and interpersonal skills.
- Problem-solving and decision-making capabilities.
- Strong documentation and reporting skills.
- Customer service and hospitality-oriented approach.
- Ability to take ownership and independently manage the entire estate.

5. Key Performance Indicators (KPIs)

The candidate will be evaluated on:

- Timely completion of the residential operational master plan.
- Readiness of all facilities before apartment possession.
- Smooth and systematic apartment handover.
- Quality of property maintenance and upkeep.
- Timely resolution of resident complaints.
- Preventive maintenance compliance.
- Effective manpower and vendor management.
- Maintenance cost efficiency.
- Resident and guest satisfaction.
- Rental occupancy and revenue performance.
- Transparency in financial reporting.
- Overall operational efficiency of the residential property.

6. Expected Candidate Profile

We are looking for a proactive and result-oriented professional who can independently take ownership of the entire residential estate, from planning and operational setup to long-term property maintenance and rental management.

The candidate should be capable of visualizing the complete operational requirements of a premium residential development, identifying gaps, preparing detailed implementation plans, coordinating with multiple stakeholders and ensuring that every aspect of the property is professionally managed.

The objective is to appoint someone who can develop and manage a complete residential estate management system, ensuring excellent property upkeep, a superior resident experience, efficient operations and sustainable rental income for participating owners.

Pay: ₹700,000.00 - ₹850,000.00 per year

Advantages:

- Cell phone reimbursement
- Health insurance
- Internet reimbursement
- Leave encashment
- Paid sick time
- Provident Fund

Work Location: In person

📌 Estate Manager (Anjuna)
🏢 Melhor Group
📍 Anjuna