Position: Retail Process Operations

Key Responsibilities

1. Understand the Sales Process

- Understand the end-to-end process followed by sales staff on the store floor.
- Understand the designer's role, responsibilities and expected standards as documented.

2. Monitor Customer Experience

- Observe and monitor sales staff during customer interactions.
- Assess key customer touchpoints, from meet and greet to understanding customer requirements, product recommendations and subsequent interactions.
- Keep the focus on making every customer interaction delightful.

3. Observe and Document Performance

- Observe each sales team member individually and document actual practices against expected standards.
- Identify gaps between the designer's documented role and the way the role is performed on the floor.

4. Support Process Implementation

- As familiarity with the process develops, begin systematically monitoring each team member.
- Track whether agreed processes and standards are being followed.
- Provide ground-level inputs to strengthen consistency across the store.

5. Provide Inputs for Training and Improvement

- Maintain clear, structured documentation of observations and individual performance.
- Share actionable inputs with Roma to support training design, individual feedback and process implementation.

6. Reporting and Coordination

- Share regular updates on observations,



recurring issues and progress.
- Highlight deviations from agreed standards and areas requiring management intervention.

Qualifications and Experience

- Graduate in any discipline.
- 3–5 years of relevant work experience, preferably in retail or a customer-facing environment.
- Experience in process monitoring, customer experience, retail operations, training or quality observation will be an advantage.
- Tech-savvy, with the ability to use digital tools for documentation, analysis and reporting.
- Strong written communication skills and the ability to draft transparent, structured reports.

Key Competencies

- Quick learner: Able to understand processes and translate them into observable standards.
- Highly hands-on: Comfortable spending substantial time on the store floor observing real customer interactions.
- Independent: Capable of planning and executing the assignment with minimal supervision.
- Detail-oriented: Consistent in observing, documenting and following up on individual performance.
- Action-oriented: Focused not just on identifying gaps, but on tracking improvements.

Pay: ₹50,000.00 - ₹65,000.00 per month

Application Question(s):

- Do you have experience as Retail Process Operation?
- How Many years of experience do you have?

Work Location: In person

📌 Process Retail Operations (Hyderabad)
🏢 SarvHR Solution
📍 Hyderabad