We are looking for a skilled and customer-focused Technician to join our team. The ideal candidate will be responsible for assisting customers by phone, identifying issues, and providing effective technical support — primarily related to solar lighting products.
Key Responsibilities:
* Make outbound and receive inbound calls to/from customers regarding technical issues.
* Diagnose and resolve problems related to solar lights and other related products.
* Guide customers through basic troubleshooting procedures over the phone.
* Escalate complex or unresolved issues to senior technicians or relevant departments.
* Maintain accurate records of customer calls, issues, and solutions.
* Ensure high levels of customer satisfaction through prompt and courteous service.
Requirements:
* Proficiency in Hindi and English is mandatory.
* Good understanding of solar lights and their components (e.g., solar panels, batteries, motion sensors, controllers).
* Strong communication and problem-solving skills.
* Basic technical aptitude or willingness to learn quickly.
* Ability to work independently and within a team.
* Positive attitude and a customer-centric approach.
Preferred Qualifications:
* Prior experience in customer support or technical roles.
* Hands-on knowledge or training in solar lighting systems or electronics is an advantage.