Customer Relationship Executive – B2B Cosmetic Packaging

Company: Novexon Global Packaging LLPLocation: Tiruppur, Tamil NaduJob Type: Full-timeDepartment: Sales & Customer Relationship ManagementExperience: 0–3 yearsSalary: As per experience and industry standards

About the Company

Novexon Global Packaging LLP specializes in premium cosmetic packaging solutions, supplying PET bottles, HDPE bottles, glass bottles, cosmetic jars, airless jars, lotion pumps, spray pumps, caps, closures, and other packaging components. We focus on delivering quality packaging solutions, building long-term customer relationships, and supporting cosmetic, skincare, personal care, and beauty brands across India and international markets.

We are looking for a proactive and customer-focused Customer Relationship Executive to manage customer enquiries, develop strong B2B relationships, coordinate sales activities, and ensure excellent customer satisfaction. The ideal candidate should have good communication skills, a skilled approach to handling customers, and the ability to convert enquiries into business opportunities.

Key Responsibilities

- Handle customer enquiries received through IndiaMART, TradeIndia, website, WhatsApp, email, and telephone.
- Follow up with prospective and existing customers regarding product requirements, quotations, samples, and orders.
- Build and maintain long-term relationships with B2B customers.
- Understand customer requirements and recommend suitable cosmetic packaging products.
- Coordinate with the sales, production, warehouse, and dispatch teams to ensure timely order processing.
- Prepare and share quotations, product catalogues, and packaging specifications with customers.
- Maintain customer databases, enquiry records, follow-up schedules, and sales reports.
- Follow up on pending quotations, sample approvals, purchase orders, and payments.




- Resolve customer queries and coordinate with the relevant teams to address complaints.
- Identify repeat business opportunities and support customer retention.
- Ensure professional communication and a positive customer experience throughout the sales cycle.

Requirements

- Any degree or diploma; candidates from any relevant educational background may apply.
- Freshers and candidates with 0–3 years of experience are welcome.
- Good verbal and written communication skills in English and Tamil.
- Basic knowledge of MS Excel, email, WhatsApp Business, and computer operations.
- Strong follow-up, coordination, negotiation, and relationship-building skills.
- Interest in B2B sales, customer service, and business development.
- Experience in packaging, cosmetics, manufacturing, or B2B sales will be an added advantage.

Preferred Candidate Profile

We are looking for someone who is responsible, confident, organised, customer-oriented, and eager to learn about cosmetic packaging products. The candidate should be comfortable communicating with business owners, distributors, manufacturers, purchasing teams, and brand representatives.

What We Offer

- Opportunity to work in the growing cosmetic packaging industry.
- Professional learning and career development.
- Exposure to B2B sales and customer relationship management.
- Supportive working environment.
- Performance-based growth opportunities.

How to Apply

Interested candidates can apply through Indeed with their updated resume.

Company: Novexon Global Packaging LLP

Contact :+91-XXXXXXXXXX ,+91 (phone hidden)

Mail : [email protected]

Website: www.novexon.in

Join our team and help us build lasting customer relationships while delivering packaging solutions that elevate brands.

Pay: ₹10,000.00 - ₹15,000.00 per month

Benefits:

- Cell phone reimbursement
- Commuter assistance
- Paid sick time
- Paid time off

Work Location: Hybrid remote in Avanashi, Tamil Nadu

📌 Customer Relationship Executive (Avinashi)
🏢 Novexon Global Packaging
📍 Avinashi