Customer Intake: Receive customer details from the client and allocate each installation request.
- Customer Coordination: Contact customers and fix the time and place for survey and installation.
- Survey Assignment: Assign a person for the site survey and collect the survey records.
- Approvals: Take survey records forward to the client and obtain approval before installation.
- Installation Coordination: Coordinate with the team to schedule and complete the installation after
approval.
- End-to-End Handling: Own each case from allocation to completion and record every stage of the process.
- Material Tracking: Track usage of materials against each installation.
- Completion Approval: Obtain and record customer approval on completion of installation.
- Invoice Tracking: Track invoices for completed installations until they are processed.
- Reporting: Keep records updated and report progress to management and the client.
Qualifications
- Graduate in any discipline; Diploma or B.E. in Electrical / Electronic preferred
- 1 to 3 years of experience in project coordination, installation or customer coordination