Job Description – ServiceNow Lead Engineer

Company: Work4FlowExperience: 4–7 yearsWork Mode: RemoteShift: US Shift (7:00 PM – 3:00 AM IST)

About the Role

Work4Flow is looking for an experienced ServiceNow Lead Engineer with strong hands-on expertise in Customer Service Management (CSM) and HR Service Delivery (HRSD). The ideal candidate should have experience in technical team handling, a solid understanding of ServiceNow System Administration, and good exposure to Now Assist and Agentic AI capabilities.

The candidate must have at least two ServiceNow mainline certifications, including CSA.

Key Responsibilities

- Lead and manage a team of ServiceNow developers, providing technical guidance and mentoring.
- Drive end-to-end ServiceNow implementation, customization, and enhancement projects.
- Design and develop solutions primarily across CSM and HRSD.
- Provide hands-on technical expertise in ServiceNow development and configuration.
- Conduct code reviews and ensure adherence to development best practices.
- Translate business requirements into scalable technical solutions.
- Work with Now Assist and Agentic AI capabilities to support AI-driven workflows and business solutions.
- Troubleshoot technical issues and ensure the quality and performance of ServiceNow applications.

Required Skills and Qualifications

- 4–7 years of hands-on ServiceNow development and implementation experience.




- Strong experience in CSM and HRSD.
- Experience in team handling, technical leadership, and mentoring developers.
- Valuable knowledge of ServiceNow System Administration, including user and role management, ACLs, access controls, platform configuration, and troubleshooting.
- Good exposure to Now Assist and Agentic AI capabilities.
- Strong understanding of JavaScript, Glide APIs, Business Rules, Client Scripts, Script Includes, and Flow Designer.
- At least two ServiceNow mainline certifications, including CSA, are mandatory.
- Good communication, analytical, and problem-solving skills.

Preferred Skills

- Exposure to REST APIs, IntegrationHub, and ServiceNow integrations.
- Experience working in Agile environments.

Ideal Candidate Profile

A hands-on ServiceNow technical lead with strong CSM and HRSD implementation experience, proven team handling capabilities, good knowledge of ServiceNow System Administration, and exposure to Now Assist and Agentic AI.

Pay: ₹663,000.00 - ₹1,240,000.00 per year

Application Question(s):

- Do you have team handling experience?
- Are you comfortable working in US shift?
- Do you have knowledge/Experience in Now Assist and Agentic AI?
- Have you worked on Both CSM and HRSD?
- What is your notice period and Current CTC?

Work Location: Remote

📌 ServiceNow Lead Engineer (India)
🏢 Work4flow
📍 India