- Greet and welcome guests, ensuring a warm and friendly atmosphere.
- Anticipate guest needs and tailor personalized experiences to enhance satisfaction.
Issue Resolution
- Handle guest complaints or concerns in a professional, efficient manner.
- Coordinate with other departments to resolve issues promptly.
- Follow up with guests to ensure all concerns are addressed satisfactorily.
Relationship Management
- Build and maintain strong relationships with repeat guests.
- Collect and analyze guest feedback to identify trends and areas for improvement.
- Implement initiatives to increase guest loyalty and retention.
Team Coordination
- Train and guide front-line staff on best practices in customer service.
- Ensure staff adhere to service standards and uphold the company’s values.
- Communicate guest expectations and preferences to relevant departments.
Operational Excellence
- Oversee the seamless execution of daily guest-facing operations.
- Maintain accurate records of guest interactions, complaints, and preferences.
- Assist in promotional activities or special events for guests.
Reporting & Analysis
- Generate reports on guest satisfaction, trends, and service performance.
- Develop strategies to improve the overall guest experience based on insights.
Qualifications and Skills:
- Education: Bachelor’s degree in Hospitality, Business Management, or related field preferred.
- Experience: 1-3 years in a customer service or hospitality role.
Skills:
- Excellent communication and interpersonal skills.
- Proficiency in CRM software and MS Office Suite.
- Multitasking and organizational skills.
- Ability to work in a fast-paced, agile environment.
Pay: ₹25,000.00 - ₹32,000.00 per month
Benefits:
- Food provided
- Paid sick time
- Paid time off
- Provident Fund