Company: ECRVILLAS – Staycation & Villa Rentals

Job Title: Guest Relations Executive / Guest Handling Executive

Job Overview:

ECRVILLAS is looking for a friendly, responsible, and professional Guest Relations Executive to manage guest inquiries, reservations, check-ins, check-outs, and overall guest experiences. The ideal candidate should have excellent communication skills, a customerfriendly attitude, and the ability to handle guest requests and concerns efficiently.

Key Responsibilities

- Handle guest inquiries through phone calls, WhatsApp, and other communication channels.
- Communicate professionally with guests regarding villa availability, pricing, amenities, and booking details.
- Manage guest check-in and check-out procedures smoothly. Coordinate with housekeeping, maintenance, and operations teams to ensure villas are guest-ready.
- Assist guests with their requests, concerns, and complaints in a polite and professional manner.
- Provide accurate information about villa facilities, house rules, and available services.
- Follow up with guests before arrival, during their stay, and after check-out.
- Maintain booking details and guest records accurately.
- Ensure high guest satisfaction and build positive relationships with customers.





Required Skills & Qualifications

- Strong verbal and written communication skills.
- Excellent guest-handling and customer-service abilities.
- Friendly, confident, and professional personality.
- Good problem-solving and multitasking skills.
- Ability to handle guest complaints calmly and effectively.
- Basic computer skills and familiarity with WhatsApp and booking platforms.
- Previous experience in hospitality, hotels, resorts, or villa management is an advantage.

Preferred Candidate

- Customer-focused and service-oriented.
- Well-organized, punctual, and responsible.
- Able to work flexible shifts, including weekends and holidays, if required.
- Passionate about providing guests with a comfortable and memorable stay.

Location: Kolathur, Chennai Timing: 10:30am to 5:30pm

Salary: As per experience and skills.

Office Address : B Block, Perambur, Chennai, Tamil Nadu 600110

Location : https://maps.app.goo.gl/UGzBrydxqGwvoKk99

Join ECRVILLAS and help us deliver exceptional staycation experiences to every guest!

Pay: ₹15,000.00 - ₹20,000.00 per month

Advantages:

- Cell phone reimbursement
- Paid sick time

Work Location: In person

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