- Handle live customer chats on US individual tax returns (1040, 1040-SR, 1040-NR).
- Give timely, accurate, skilled answers and resolve queries on your own.
- Aim for first-contact resolution in a single chat, within turnaround time and service levels.
- Document key notes and outcomes so other experts can refer back.
- Give correct guidance and next steps, in line with US tax laws and compliance rules.
Requirements :
- 3+ years’ hands-on experience preparing, reviewing or supporting US individual returns
- Knowledge of live chat / expert assist models
- Bachelor’s in accounting or finance (MBA preferred)
- Strong written and spoken English (B2+ or higher)
- Plain, jargon-free explanations without overpromising
Pay: ₹840,000.00 - ₹980,000.00 per year
Work Location: In person
📌 US Tax Associate (Hyderabad)
🏢 Creencia
📍 Hyderabad
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