Job Title: Clinical Receptionist

Company: ISPAN Wellness Centre
Employment Type: Full-Time
Experience: 1–3 Years Preferred
Department: Front Office & Clinical Administration

About ISPAN Wellness Centre

ISPAN Wellness Centre is dedicated to providing quality healthcare and wellness services. We are looking for a friendly, organised, and responsible Clinical Receptionist to manage front-desk operations, coordinate patient appointments, maintain clinical records, and ensure a smooth experience for patients visiting the centre.

Key Responsibilities

1. Patient Management & Coordination

- Welcome patients and visitors and assist them with registration and enquiries.
- Manage patient appointments, consultations, therapy sessions, and follow-up schedules.
- Coordinate with doctors, physiotherapists, psychologists, and other healthcare professionals regarding patient appointments.
- Guide patients through the registration and consultation process.
- Handle patient queries professionally and ensure a positive patient experience.

2. Front Office & Administration

- Manage incoming phone calls, WhatsApp enquiries, emails, and appointment requests.
- Maintain patient databases, medical records, and consultation details.
- Schedule, reschedule, and cancel appointments as required.
- Follow up with patients regarding upcoming appointments and missed sessions.
- Maintain daily attendance and appointment records for healthcare professionals.
- Ensure the reception area is organised and welcoming.

3.



Billing & Documentation

- Handle patient billing, payment collection, and receipt generation.
- Maintain daily cash records and payment details.
- Prepare basic daily reports related to appointments, consultations, and collections.
- Ensure patient information and records are maintained confidentially.
- Assist with basic administrative and operational activities.

Qualifications & Requirements

- Minimum qualification: PUC or Bachelor's degree in any discipline.
- 1–3 years of experience in front-office operations, preferably in a hospital, clinic, or wellness centre.
- Basic knowledge of computers, MS Office, Excel, and appointment scheduling.
- Good verbal and written communication skills.
- Fluency in English and Kannada; Hindi is an added advantage.
- Strong organisational and multitasking abilities.
- Qualified attitude with good patient-handling skills.
- Ability to handle confidential patient information responsibly.

Key Skills

- Patient Coordination & Management
- Clinical Front Desk Operations
- Appointment Scheduling
- Patient Registration & Documentation
- Billing & Payment Handling
- Communication & Customer Service
- Administrative Coordination

Pay: ₹8,800.00 - ₹30,000.00 per month

Experience:

- Front desk: 1 year (Required)
- Medical receptionist: 1 year (Preferred)
- Dental receptionist: 1 year (Preferred)

Language:

- Kannada (Required)
- English (Required)
- Hindi (Preferred)

Work Location: In person

📌 Clinical Receptionist (Sarjapura)
🏢 Ispan
📍 Sarjapura