Job Summary

- Handle escalated accounts and high-value customers with complex issues.
- Lead root cause analysis for recurring payment delays or disputes.
- Collaborate with credit control and legal teams for risk mitigation.
- Drive reduction in DSO (Days Sales Outstanding) and bad debt.
- Conduct periodic reviews of customer payment behavior and trends.
- Mentor junior analysts and support their development.
- Participate in system testing and enhancement projects.
- Present collection performance insights to leadership.

Key Responsibilities

- Handle escalated accounts and high-value customers with complex issues.
- Lead root cause analysis for recurring payment delays or disputes.
- Collaborate with credit control and legal teams for risk mitigation.
- Drive reduction in DSO (Days Sales Outstanding) and bad debt.
- Conduct periodic reviews of customer payment behavior and trends.
- Mentor junior analysts and support their development.
- Participate in system testing and enhancement projects.




- Present collection performance insights to leadership.

Skill Requirements

- Advanced Problem Solving: Handles escalated and complex collection cases.
- Root Cause Analysis: Identifies and addresses recurring payment delays.
- Mentorship: Supports and trains junior analysts.
- Cross-Functional Collaboration: Works with credit, legal, and sales teams.
- KPI Monitoring: Tracks DSO, recovery rates, and dispute volumes.
- Process Improvement: Recommends enhancements to reduce overdue receivables.
- Presentation Skills: Prepares and shares insights with leadership.

Must Have Skill

Invoice to Pay - Payment Processing,Verbal Communication,Written Communication,Customer Focus

Positive to Have Skill

Other Requirements

1. B.Com/M.Com/Bba/Mba Qualifications Are Required.
2. Optional But Valuable: Certification In Accounts Payable Or Financial Management

3-4 Years Experience.

📌 Specialist Payment Processing - Finance and SCM (India)
🏢 HCLTech
📍 India