- Maintain regular communication with students and parents regarding academic progress and institutional updates.
- Monitor student attendance, punctuality, discipline, and participation in classes.
- Handle student queries, complaints, and concerns professionally and ensure timely resolution.
- Follow up with students who are absent, irregular, or at risk of discontinuing their courses.
- Coordinate with academic coordinators, faculty, finance, and placement teams to resolve student-related issues.
- Monitor student satisfaction and take appropriate action to improve the student experience.
- Follow up on fee dues and coordinate with the finance department when required.
- Ensure students receive timely information about class schedules, examinations, assignments, and events.
- Maintain accurate student records, feedback reports, complaint logs, and follow-up reports.
- Conduct regular student feedback sessions and identify areas for improvement.
- Support student retention and encourage students to complete their courses successfully.
- Prepare daily activity reports and submit updates to the Branch Manager.
- Escalate responsible student issues to management and ensure proper follow-up until closure.
- msw / m com gratued
- Good communication and interpersonal skills.
- Basic computer knowledge, including MS Office and Excel.
- Strong problem-solving, coordination, and organizational skills.